Facilities Manager

Description

• Review and authorise all service provider invoices for work completion & authorise to PM and Client to pay
• Co-ordinate, manage and monitor facilities management & maintenance services to be delivered on all facilities and assets that Savills are contracted to oversee, ensuring effective delivery in line with SLAs, KPIs, and client satisfaction metrics
• Coordinate move-in and move-out inspections from a technical/FM perspective
• Ensure building presentation standards are consistently maintained across lobbies, corridors, elevators, amenities, and parking areas
• Lead coordination during emergency situations and manage response teams as needed
• Develop and manage FM tender processes and develop & manage pre-qualified contractor directory
• Ensure FM and service provider staff maintain professional behaviour, appearance, and tenant-facing etiquette appropriate for a premium building
• Responsibility for the running, maintenance & repairs of the assigned sites, liaising with the Dubai and Abu Dhabi business heads to ensure their requirements are met for smooth day to day operations
• Ensure that all Health, Safety and Environmental issues are managed in line with set procedures
• Monitor comfort-level services such as HVAC, water supply, elevators, and lighting
• Develop relationships with UAE & ME FM Teams, championing Savills standards & regional collaboration
• Oversee tenants’ maintenance requests and ensure timely closure of work orders
• Ensure compliance of fire alarm systems, firefighting panels, emergency lighting, and life-safety equipment
• Ensure all soft services (cleaning, security, concierge if applicable) meet premium standards
• Develop processes to identify and collate requests for works, managing the process and ensuring work is completed to the highest standard and suitable timeframes
• Conduct regular and ad-hoc inspections of all properties and ensure that they are clearly documented & auditable with documented findings & recommendations
• Minimise systems down time, actively seeking to decrease “time under maintenance” reducing loss of revenue
• Attend regular meetings with service providers to review reporting & critique performance, motivate contractors to perform and where necessary put contractors on notice / performance review
• Coordination with Health and Safety Team members regarding inspections and compliance reporting
• Prepare weekly FM performance updates (SLA tracking, critical issues, energy consumption, and contractor performance)
• Develop service levels and standards and monitor performance against contracts & SLAs
• Implement “Savills FM standards” policies and procedures. Train the FM teams on the standards required and their role in the process
• Lead sustainability initiatives and energy efficiency programs in alignment with the client’s ESG goals
• Manage day-to-day FM operations for high-end environment.
• Utilize CAFM, BMS, and IoT-based platforms for maintenance, reporting, and fault tracking
• Provide monthly building condition, compliance, and maintenance reports
• Act as first point-of-contact for technical emergencies within the building
• Co-ordination and oversight for all fit-out related projects at the assigned assets including – commercial units’ (offices and retail) fit outs, common area refurbishments, in unit maintenance & upgrades
• Ensure business continuity and emergency response plans are developed, updated, and tested regularly
• Monitor and report on utilities performance and environmental KPIs (e.g., energy, water, waste)

Requirements

• Strong experience in operational and performance reporting, including monthly FM service reviews, KPIs/SLAs tracking, and budget variance analysis
• Experience using AutoCAD and CAFM systems or any other tech platforms including recording tenants’ requests, tracking SLA performance, and producing weekly reports on open and closed work orders
• Role is based in Abu Dhabi; candidates must be available for full-time site-based work
• Strong communicator, capable of presenting technical/financial findings to clients
• Currently based in Abu Dhabi is preferable
• Proficient in Microsoft Office (Excel, Word, PowerPoint) –with a strong focus on creating professional client reports and analysis dashboards
• Minimum 5 years FM experience with quality providers
• Proven experience of managing a team
• Experience supervising MEP systems in high-rise buildings (chillers, pumps, HVAC, plumbing, electrical systems)
• Engineering degree & experience relevant to Facility Management
• Experience managing FM operations ideally high-end or premium buildings
• Knowledge of life-safety systems and statutory testing requirements
• Detail-oriented and motivated
• Highly motivated and extremely well organised
• Understanding of tenants’ expectations, comfort standards, and lifestyle service delivery
• Ability to handle escalations calmly and maintain satisfaction
• Strong knowledge of Abu Dhabi regulatory compliance, including Civil Defense, ADM, and relevant FM regulations, as well as key contractors & providers
• Numerate, with attention to detail, & clear record keeping skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance