AskPPL People Support Advisor

Description

• Provide transactional support, basic data requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
• Collaborate with the People Service team to share feedback from employees to improve the delivery of services
• Manage enquiries using case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levels
• Identify areas to improve employee experience leading to 5-star experience
• Foster a culture of excellence, agility, and service orientation that aligns with our values, and the vision of a ‘better world designed and made for all and driven by an unwavering pursuit of excellence.’
• Monitor case queue and proactively highlight/take actions on ageing cases
• Ensure consistent, responsive, and high-quality employee experience.
• Support all Tier 1 tasks/activities as and when required
• Manage L&OD administrative and operational activities
• Build strong knowledge on HR policies and processes both global and regional
• Ensure consistent and reliable support to employees regionally (APAC) for Tier 1 inquiries and provide global support to transactional requests
• Actively participate and contribute to projects/enhancement opportunities/new scope of work

Requirements

• Ability to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focused
• Ability to work in a fast-paced environment with high volume and complex demands
• Ability to manage a demanding employee base, re prioritizing regularly to meet specific requirements
• At least 3-5 years’ experience in a customer service, service center, or shared services role
• Proven organizational skills
• Excellent interpersonal and communication skills
• Degree or relevant qualification
• Excellent technical skills (Excel, Word), as well as experience of HR systems such as Workday and supporting tools [e.g. CRM, LMS]
• High integrity and ability to maintain confidentiality at all times
• Strong team player who remains positive during challenging assignments
• Ability to prioritize requests with a sense of urgency and proactive responses/resolutions
• Great communicator, with experience of dealing with a variety of audiences at all organizational levels
• Attention to detail and methodical approach required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance