Insurance and Claims Administrator

Description

• Provide daily administrative support to the Insurance and Claims team, including claim management.
• Send acknowledgment emails to stakeholders and third parties.
• Enter First Notification of Loss (FNOL) claims into the claims management system.
• Upload emails and documents, and maintain diary reminders for claims.
• Update spreadsheets and chase outstanding documentation.
• Process insurance tasks such as premium payments, certificate requests, and vehicle insurance list management.
• Assist with insurance and claims projects as directed.
• Perform ad‑hoc duties assigned by the Group Insurance and Claims Manager or Specialist.
• Take ownership of tasks and work independently, with occasional travel to other ports.

Requirements

We are seeking a Group Insurance and Claims Administrator who possesses strong administrative abilities and enjoys a structured, detail‑oriented role. In this position you will support the Group Insurance and Claims function, ensuring claims are managed efficiently and accurately, while handling file setup, spreadsheet updates and liaison with internal and external stakeholders.

All new hires are subject to random substance‑abuse screening, a pre‑employment medical, and the Baseline Personnel Security Standard (BPSS) check. ABP is an equal‑opportunity employer and welcomes applications from all suitably qualified individuals, promoting a diverse and inclusive workplace.

• Demonstrate strong administrative experience and excellent organisational and follow‑through skills.
• Hold a driving licence (preferred but not mandatory).
• Possess GCSE Level 4 or above in Maths and English.
• Be proficient in Microsoft Office.
• Exhibit excellent organisational skills, attention to detail and strong verbal/written communication.
• Have prior administrative experience in insurance or claims (preferred).

Benefits

Working for ABP gives you the chance to make a difference in an essential part of UK trade, within an exciting, innovative and growing environment. You will thrive in an inclusive setting where you can be yourself, receive a competitive salary and benefits package, and benefit from training, personal development and support from dedicated management and leadership.

The role is full‑time, 37 hours per week, Monday to Friday from 8:00 am to 5:00 pm, and offers a hybrid working arrangement to provide flexibility.

Our remuneration includes a competitive salary, a contributory pension from day one (3 % employee contribution with a 5 % company match), private healthcare, an Employee Assistance Program, and a wide range of discounts and cash‑back offers with high‑street and online retailers. We also provide an inclusive work environment, an in‑house training academy for ongoing skill development, and a generous benefits package.

Training + Development

Interview process

Visa Sponsorship

Security clearance