

Highgate is a global investment and hospitality management firm focused on creating value in real estate.
2 days ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, New York, United States
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Sector Specialisms
The Guest Services Manager leads the Guest Services, Concierge, and Uniformed Services/Transportation teams to deliver attentive, friendly, and efficient service throughout the guest stay. This leader ensures high standards of service, fosters employee morale, and collaborates with other departments to optimize revenue, occupancy, and overall guest satisfaction.
Compensation for this position is offered on a yearly basis. Highgate Hotels is a leading real‑estate investment and hospitality management firm with over $15 billion in assets under management and a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a 30‑year track record of innovation, the company guides properties through every stage of the cycle—from planning and development to recapitalization or disposition—leveraging industry‑leading revenue‑management tools to maximize asset value.