Centrica
International energy and services firm focused on sustainability and customer solutions.
First-line support for customers & installers, coordinating schedules and improving processes.
16 days ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Dublin, Leinster, Ireland
Field
Company Size
21,000 Employees
Service Specialisms
Engineering
Technical Services
Sector Specialisms
Energy
Infrastructure
Utilities
Nuclear
Renewables
Role
Description
customer support
installer support
installation coordination
supplier liaison
performance metrics
process improvement
We are seeking an Operations Coordinator (Installations) to join the Local Heroes and Net Zero teams. The role provides first‑line support to customers and installers, coordinates the end‑to‑end installation journey and contributes to process improvement, project management, complaint resolution, onboarding, performance measurement and quality compliance.
- Provide first-line phone and email support to customers, resolving queries, issues, and complaints in collaboration with installers.
- Provide first-line phone and email support to installers, resolving queries, issues, and complaints in collaboration with customers.
- Coordinate installation schedules, surveys, and communications between customers and field teams.
- Build and maintain relationships with key Local Heroes traders to support growth and scalability.
- Build and maintain relationships with Net Zero surveyors and installers to support growth and scalability.
- Operate in line with the Local Heroes Introducer Model Standard, ensuring trader performance meets brand and quality standards.
- Champion the boiler and EV installation journey, ensuring a smooth experience through effective planning and communication.
- Support business units with analysis to identify root causes and drive issue resolution.
- Contribute to complaint reduction and continuous improvement of customer service.
- Liaise with suppliers to ensure orders are fulfilled and delivery deadlines are met.
- Support the achievement of key performance metrics.
- Team‑oriented, providing operational support to sales and operations teams.
Requirements
degree
salesforce
problem solving
tech savvy
organised
data analysis
- Third-level qualification or equivalent practical experience.
- Strong experience in customer service, operations, sales operations, or a similar analytical role.
- Salesforce experience preferred (case management, dashboards, reporting, and navigation).
- Strong problem‑solving skills with the ability to identify gaps and implement solutions.
- Confident in using technology to build and improve processes.
- Highly organised, with strong attention to detail and the ability to manage multiple priorities under pressure.
- Experience contributing to projects and delivering outcomes.
- Positive, adaptable attitude in a fast‑changing environment.
- Self‑motivated, able to work independently and drive results.
- Experience working with contractors or third parties.
- Ability to use data and business intelligence to inform decisions and influence stakeholders.
Benefits
Why apply? We prioritise the diverse realities of our people, offering flexible total‑rewards that support you financially, physically and emotionally. Our culture celebrates individuality, flexibility and wellbeing, and we provide a supportive environment where your voice matters and your growth is non‑negotiable.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
- Centrica was established in 1997 through the demerger of British Gas plc and operates as a multinational energy and services company.
- The company operates across the energy value chain, including production, trading, storage, and sales of gas and electricity.
- It holds a portfolio of assets, including renewable energy infrastructure and customer-focused solutions like heat pump installations and EV chargers.
- Centrica's key brands include British Gas, Bord Gáis Energy, and Centrica Business Solutions.
- Recent financial highlights show adjusted operating profits of over £3 billion and strong free cash flow.
- It has made substantial investments in renewable energy with over 11.6 GW under management.
- Centrica also plays a significant role in decarbonization efforts, including ambitions to reach net-zero emissions by 2045.
Culture + Values
- Purpose-driven culture energizing a greener, fairer future.
- Commitment to innovation and customer satisfaction.
- Focus on operational excellence and inclusive workplaces.
- Guided by strong ethical foundations and governance.
Environment + Sustainability
- Committed to achieving net-zero business operations by 2045.
- Aims to help customers reach net zero by 2050.
- Manages over 11.6 GW of renewable energy capacity.
- Focuses on investments in storage, heat pumps, and EV charger rollouts.
- Leader on climate change action with CDP 'A' Grade ranking.
- Drives flexibility in energy systems for decarbonization.
Inclusion & Diversity
- Ranked in The Times Top 50 Employers for Women.
- Supports diversity with goals for 48% female and 18% ethnically diverse leadership by 2030.
- Targets 3,500 apprenticeships to boost under-represented groups.
- Prioritizes inclusive hiring processes for ex-service personnel.
- Promotes work-life balance with initiatives like fertility support programs.
- Encourages employees to volunteer 7,200 days annually.
- Has a structured People & Planet Plan fostering inclusive communities.