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Program Manager - Facilities Maintenance Programs
Loeb Electric
Oversee key account facilities maintenance programs, ensuring SLA compliance and continuous improvement.
15d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Columbus, OH
Field
Company Size
258 Employees
Service Specialisms
Electrical Services
Construction Services
Project Management
Engineering
Design-Build
Turnkey Solutions
Industrial Services
Maintenance Services
Sector Specialisms
Data Centers
Healthcare
Warehouses
Commercial Electric Vehicle Charging
Commercial LED Lighting & Energy Solutions
Role
What you would be doing
work orders
sla management
dashboard development
data analysis
maintenance oversight
process improvement
- Collaborate with internal support teams to prioritize work orders, allocate resources, and resolve escalations.
- Trust: Building relationships among ourselves, customers, vendors & other partners.
- Innovation: Providing ideas & solutions for our customers.
- Identify opportunities for process improvement and implement best practices to enhance efficiency and customer satisfaction.
- Serve as the internal advocate for the customer, ensuring alignment across operations, sourcing, and service partners.
- Own program financial performance by monitoring spend, identifying cost drivers, and recommending efficiencies.
- Monitor and manage customer SLAs, ensuring all performance metrics are met or exceeded.
- Provide management and leadership with regular progress reports and KPI’s on assignments.
- Serve as the primary operational point of contact for key account customers, leading weekly meetings, progress updates, and performance reviews in partnership with the Account Executive.
- Develop and maintain dashboards, weekly reports, SOP’s, and program documentation to track progress and identify trends.
- Analyze work order data to uncover patterns, anticipate needs, and recommend preventative maintenance strategies in partnership with the Account Executive.
- Oversee the execution of on-demand maintenance programs, ensuring a proactive and strategic approach to service delivery.
What you bring
power bi
excel
smartsheet
bachelor’s
5+ years
customer-facing
- Strong analytical skills with the ability to interpret service-level data, monitor SLAs, and drive performance improvements.
- Familiarity with work order platforms to analyze service delivery trends and optimize preventative maintenance strategies.
- Ability to think strategically while managing day-to-day execution in a fast-paced environment.
- Proven customer-facing experience with the ability to build relationships, manage expectations, and act as the customer’s advocate.
- Demonstrated ability to monitor budgets, track spend, identify cost drivers, and recommend efficiencies to improve program financial performance.
- Clear and concise communicator (written and verbal), skilled at listening, problem analysis, and developing actionable solutions.
- Proven success leading cross-functional initiatives and influencing stakeholders without direct authority.
- Ability to oversee program financial performance by monitoring spend, identifying cost drivers, and recommending efficiencies.
- Bachelor’s degree in business, Facilities Management, Operations, or a related field; equivalent experience may be considered.
- 5+ years of experience in program or project management, preferably in facilities services, maintenance, or operations.
- Experience managing SLAs, analyzing service level data, and driving performance improvements.
- Demonstrated accountability, initiative, and commitment to high ethical standards.
- Strong operational and organizational skills with the ability to manage multiple priorities, meet deadlines, and deliver flawless execution.
- Proficiency with work order management platforms; experience using reporting and dashboard tools (e.g., Power BI, Smartsheet, Excel).
- Strong customer-facing experience, with a proven ability to build relationships and manage expectations.
- Experience leading cross-functional efforts, ensuring alignment across operations, sourcing, and service partners.
- Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) and reporting/dashboard tools (Excel, Power BI, Smartsheet).
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Interview process
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Company
Overview
1912
Year Founded
The company was established in Columbus, Ohio, marking the beginning of its journey as a local radio seller and eventual national electrical powerhouse.
300K+ sq ft
Headquarters Warehouse Size
Loeb maintains a expansive headquarters warehouse, reflecting its capacity to manage large-scale operations and inventory.
$75M
Annual Revenue
The company generates significant annual revenue, underscoring its role as a key player in the electrical wholesaling sector.
#45
Ranking
Loeb is ranked #45 among the Top 150 electrical wholesaling companies, highlighting its market prominence.
- Evolved from a local radio seller into a national electrical powerhouse, supporting both local contractors and national brands.
- Turnkey solutions include lighting retrofits, project management, inventory logistics, and nationwide maintenance via a network of contractors.
- Client projects span data centers, healthcare, warehouses, EV-charging, restaurants, education, and retail chains.
- Launched an enhanced e-commerce platform with responsive design, enriched product data, and intuitive account features.
- Combines heritage and innovation, delivering precision on projects from sustainable lighting programs to nationwide roll-outs.
Since 1912
Year Established
The company has been family-owned and operated for over a century, reflecting long-term commitment and stability.
- People. Trust. Commitment. Innovation.
- Customer always comes first—delivered through investment in experienced associates, technology, training, and continuous improvement.
- We start with people—knowing your language and advancing skills through strategic industry and supplier partnerships.
- We build a culture of excellence to exceed expectations and earn trust every day.
- We bring ideas—energy‑saving solutions, lighting trends, jobsite productivity solutions, consigned inventory, progressive technology investment, proprietary technology development, work order and procurement systems integration, continuous improvement processes, rebate & warranty administration.
- Family‑owned and operated with a casual culture where people love what they do and care about doing things right.
20% Reduction
Energy Consumption
Achieved a 20% reduction in energy consumption through retrofits in 2022.
131.6 tonnes CO₂ Saved
Emissions Reduction
Saved 131.6 metric tons of carbon dioxide through participation in Walmart’s Project Gigaton.
- Installation of occupancy sensors and other controls across warehouse and office areas.
- Switched to a carbon‑neutral natural gas supplier.
- Internal recycling programs for paper, plastic, cardboard, electronics and scrap steel, aluminum, copper & wood.
- Proper disposal of mercury‑based CFLs and incandescents via EPA‑compliant third‑party vendor.
- Transportation of goods in a manner that minimizes community and environmental impacts.
- Enhanced sustainable packaging solutions.
- Selection and provision of environmentally produced products and technologies.
- Partnered with Smart Columbus to meet transportation, energy & building, and digitalization goals by 2025.
- Net zero target: aligned with vendor Science Based Targets but no specific company‑wide net zero date stated.
- Family‑owned and operated culture driven by 'treating people right'; casual work environment where leadership to entry‑level 'love what they do and care about doing things right'.
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