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Senior Manager - Service
Otis Elevator Co.
Lead a team of customer service professionals in the elevator service industry, responsible for service revenues, field operations, manpower planning, sub-contractor management, and customer relations.
16d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mumbai Metropolitan Region
Field
Company Size
69,000 Employees
Service Specialisms
Maintenance Services
Installation Services
Modernization Services
Engineering Services
Consulting Services
Project Management
Design Services
Technical Services
Sector Specialisms
Buildings
Residential
Commercial
Transport
Utilities
Government
Role
What you would be doing
techno commercials
service transformation
site visits
customer service
workforce planning
revenue management
- Including setting their annual business targets and periodical review to achieve the results.
- Provide leadership Supervisor and various stake holders in the department to achieve business targets.
- Maintain cordial relations with builders, owners and architects
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
- Position will be responsible for Techno Commercials for 2000 + units.
- Tracking of all customer complaints and speedy response/resolution
- Drive excellence in field operations through supervisors
- Overall responsible for service revenues from area.
- Drive service transformation initiatives in the area
- Visit job sites, Periodical visits to all Key customers and maintain CRM
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Annual Manpower planning and enhance field productivity.
What you bring
diploma/be
mba
communication
interpersonal
assertive
elevator industry
- Diploma/BE in Engineering and MBA.
- Excellent Communication & Interpersonal skills
- Assertive, Proactive, Result orientated and Self-starter
- 10-15 years in handling service in Elevator industry
- Receivable Management – day-to-day updates to Zonal Head / Finance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as part of the hiring process.
Company
Overview
1853 Founded
Year of Establishment
Operates as a leader in vertical transportation solutions.
- Pioneered the first passenger elevator, revolutionizing urban transportation.
- Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
- Their work can be seen in iconic structures like the Burj Khalifa.
- Focuses on safety, efficiency, and sustainability in urban spaces.
- Advanced smart elevator systems enhance user experience and energy efficiency.
- We put people at the center of everything we do.
- We are reliable, smart and focused on the future.
- We are creating a more personal, connected world.
- We roll up our sleeves to get it done.
50% Reduction
Emissions Target
Aims to cut Scope 1 and Scope 2 emissions by half by 2030.
100% Certification
Zero-Waste Goal
Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.
30% CO₂ Reduction
Emissions Achievement
Factories have reduced CO₂ emissions by more than 30% since 2015.
6.62M lbs Recycled
Waste Diversion
Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.
- Achieve carbon neutrality for factory electricity by 2030.
- Complete ISO 14001 certification for all factories by 2025.
- Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
- Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.
34% Women Executives
Women in Leadership
34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.
26% Diverse Executives
Ethnic/Racial Diversity
26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.
56% Diverse Board
Diverse Representation
Over half of the Board members are women, ethnically diverse, or both.
100% Gender Parity
Gender Parity Target
Aiming for equal gender representation in executive ranks by 2030.
- Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
- A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.
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