Assistant Community Manager

Description

• Ensure HUD 4350.3 Handbook compliance.
• Implement intervention strategies for non‑compliant tenants.
• Prepare property for REAC, EHS, MOR, investor, LIHTC, and recertification reviews.
• Document lease violations and coordinate evictions.
• Respond promptly to resident inquiries, complaints, and service issues to boost satisfaction and retention.
• Coordinate maintenance team response to resident service requests.
• Assist tenants with requests, problems, and complaints.
• Notify staff of move‑ins, move‑outs, and emergencies.
• Provide courteous, professional customer service to residents and visitors.
• Track arrears and follow up with tenants per policy.
• Manage lease renewal program to achieve target retention rates.
• Collaborate with legal team to monitor rent payment status.
• Oversee accounting transactions; ensure daily rent collection, posting, and deposit.
• Create purchase orders in Yardi.
• Answer calls, messages, and emails promptly (within 24 hours).
• Support operations to maintain workflow and meet schedules.

Requirements

• Minimum 2 years affordable‑housing leasing or property‑management experience.
• Knowledge of local residential market.
• Experience with EIV, Yardi, and RealPage systems.
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent customer‑service abilities.
• Ability to learn and use property‑management applications.

Benefits

• Employer‑paid medical insurance (Meritain Health contribution).
• Employer‑paid vision plans.
• 401(k) match: 100% of first 3% and 50% of next 2% of contributions.
• 12 paid holidays.
• 15 days PTO.
• 7 sick days.
• Employer‑paid life insurance.
• Flexible spending account.
• Nationwide pet insurance.
• Disability insurance.
• Laser correction discount.
• Employee discounts on appliances, apparel, etc.

Training + Development

Interview process

Visa Sponsorship

Security clearance