Systems Analyst

Description

• Will be required to work rotating shift schedules to include nights, weekends, and holidays.
• Functions as a technical expert across multiple project assignments.
• Performs work under direct supervision.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Analyzes and solves computer problems, and assures technology meets the needs of the program.
• Research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Implements system studies to assist the program and maximum benefit from investments in equipment, personnel, and business processes. Plans and designs new computer systems or devises ways to apply existing systems resources.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Prepares workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs.

Requirements

Compass Point is looking for a Systems Analyst to join our team supporting USSOCOM at our Fort Benning, GA location. In this role, you will be a part of an enterprise IT Service Management (ITSM) process for USSOCOM locations across several networks and mission-critical applications. Candidate must possess active DoD Top-Secret clearance and DoD 8570 certifications along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Candidate must be able to work autonomously and exercise independent judgement on resolving complex technical issues without oversight as well as recommending creative/innovative ways to enhance the overall SIE ITSM. Must have excellent verbal and written communication skills. Veterans encouraged to apply. To join our team of outstanding professionals, apply today!

• Must be able to maintain DoD 8570 IAT Level II certification via continuing education requirements or re certification.
• Must demonstrate excellent verbal and written communication skills.
• Years Experience: 3 - 5 Years.
• May supervise others. Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation software suites.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Must have DoD 8570 IAT Level II certification.
• Bachelor's degree in a STEM field. Relevant experience may be substituted for education.
• Possess current Top-Secret clearance with SCI eligibility.
• Ability to install, maintain and troubleshoot server, network, system and application issues.
• Must have experience with Dameware, RDP and Terminal Services.
• Technical experience in the setup, operation, and troubleshooting of all associated and follow-on operating systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance