Call Center Associate 2nd Shift

Description

• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.
• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.

Requirements

• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.
• A drive to meet metrics and ability to accept constructive feedback.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• 1 year of customer service experience required.
• Call center experience a plus.
• Excellent oral and written communication skills.

Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Holidays
• Weekend availability required (we offer shift differential pay!).
• Paid Time Off
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement
• Teammate Assistance Plan

Training + Development

Interview process

Visa Sponsorship

Security clearance