Reservation Agent | Buffalo Marriott HARBORCENTER at Shaner Hotels in Buffalo, NY | USD17-17 | Kablio

Role

Description

reservation processing

group booking

billing setup

report generation

front office

guest complaints

Scheduled daily group activities.
Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.
Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.
Assist in Front Office areas as assigned
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.
Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.
Verify all reservation information with caller to ensure accuracy.
Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.
Handle guest complaints ensuring guest satisfaction.

Requirements

customer service

hotel experience

bilingual

high school

computer skills

communication

Knowledge of local activities and attractions appropriate for clientele.
Minimum one year customer service experience; previous hotel experience preferred.
Bilingual English/Spanish a plus.
Daily house count and expected arrivals/departures.
High school graduate or equivalent.
Computer experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Maintain complete knowledge at all times of:

Benefits

Room availability status for any given day.
1 Complimentary meal per shift worked
All room rates, special packages and promotions.
2 Complimentary night hotel stays per year at any Shaner Hotel property
Marriott Hotel Discounts
8 Paid holidays
Health insurance
Paid time off
Located on bus and metro routes.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview

Role

Description

reservation processing

group booking

billing setup

report generation

front office

guest complaints

Scheduled daily group activities.
Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.
Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.
Assist in Front Office areas as assigned
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.
Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.
Verify all reservation information with caller to ensure accuracy.
Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.
Handle guest complaints ensuring guest satisfaction.

Requirements

customer service

hotel experience

bilingual

high school

computer skills

communication

Knowledge of local activities and attractions appropriate for clientele.
Minimum one year customer service experience; previous hotel experience preferred.
Bilingual English/Spanish a plus.
Daily house count and expected arrivals/departures.
High school graduate or equivalent.
Computer experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Maintain complete knowledge at all times of:

Benefits

Room availability status for any given day.
1 Complimentary meal per shift worked
All room rates, special packages and promotions.
2 Complimentary night hotel stays per year at any Shaner Hotel property
Marriott Hotel Discounts
8 Paid holidays
Health insurance
Paid time off
Located on bus and metro routes.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview