Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.
Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.
Assist in Front Office areas as assigned
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.
Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.
Verify all reservation information with caller to ensure accuracy.
Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.