Branch Coordinator

Description

• Facilitating IT Help Desk assistance for branch employees as required.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Fleet inventory reconciliation.
• Collaborating with HR and Managers in onboarding new hires.
• Ordering/receipt/inventory of office supplies
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Receiving and distributing incoming mail and/or deliverables.
• Manage local service contracts, blanket POs, etc.
• Investigate invoices that do not match POs and reconcile discrepancies.
• Manage Location Accounts Payable process to include:
• Assisting in branch inventories.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Facilitating location employee timeclock use and reporting
• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage Location Month-End Close processes to include:
• Comply with Environmental Health & Safety Policies
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.
• Prepare required PO reporting and documentation consistent with policy.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Issue and receive POs within standard response times.
• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Reconciliation of delivery and installation (D&I) reports,

Requirements

• MS Office (Excel/Word/Outlook) proficiency
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• Trustworthy & Reliable
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• 3 or more years’ applicable experience
• Excellent oral/written communication skills
• Strong service orientation, active listening,
• College Degree
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• High school diploma or GED
• Risk management reporting (accidents, OSHA, DOT, etc.)
• Experience applying creativity to problem-solving for positive outcomes
• Vendor negotiation experience (price, timing, etc.)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance