Salesforce Administrator

As a Salesforce Administrator at Hyde, you’ll be responsible for continuously improving and enhancing our Salesforce platform. You’ll provide high-quality support, administration, and configuration across the Group’s entire Salesforce environment — helping to deliver a seamless, secure, and data-driven experience for colleagues and customers alike.

• Use Salesforce configuration best practices (e.g. Workflow, Process Builder, fields, record types, custom settings, dashboards, and reports).
• Manage data loading and transformation using Salesforce Data Loader.
• Work closely with Salesforce Business Analysts, Developers, and Architects to implement ongoing fixes and enhancements.
• Manage all aspects of user and licence administration, including activation/deactivation, roles, profiles, permissions, and public groups.
• Support training, communication, and adoption initiatives by helping to produce Salesforce-related documentation and materials.
• Assist with starters/leavers processes, licensing, and costing to support the Salesforce Service Manager.

• Take ownership of Salesforce support tickets, demonstrating both technical know-how and strong customer service skills.
• Experience building dashboards and reports.
• The ability to work collaboratively with technical and non-technical stakeholders.
• Experience working with Salesforce Data Loader and handling large data volumes.
• Experience with salesforce environment refresh and data back-ups.
• Excellent communication and problem-solving skills, with a focus on customer service.
• A proactive approach to continuous improvement and system optimisation.
• Proven experience in Salesforce administration with salesforce service cloud, experience cloud, and mountain cloud and configuration.
• Strong knowledge of Salesforce user, licence, and security management.

Hyde is looking for a Salesforce Administrator to join our collaborative and values-driven Technology team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.

• Excellent pension scheme
• Support for learning and career development
• Hybrid working options available
• Life assurance
• Generous holiday allowance
• Award-winning flexible benefits platform