Fire & Security Service Manager

Description

• Work closely with senior leadership to develop service strategies and operational growth
• Ensure all engineers maintain up-to-date training and certification
• Act as the main point of contact for key clients, ensuring outstanding communication and service delivery
• Support with technical queries, troubleshooting and escalation management
• Lead, motivate, and develop a team of service engineers across Fire & Security disciplines
• Oversee scheduling, workload planning and resource allocation
• Manage day-to-day service operations, ensuring all works are delivered safely, on time and to the highest standard
• Monitor KPIs, service levels and compliance with industry standards
• Drive continuous improvements across processes, performance and customer experience

Requirements

• Background in Fire and/or Security engineering with solid technical understanding
• Confident dealing with clients, contractors and internal stakeholders
• Previous experience in a supervisory or managerial role within the industry
• Ability to manage multiple workloads and lead teams in a fast-moving environment
• Excellent communication and leadership skills with a hands-on, solutions-focused approach

Benefits

• ???????£6000 car allowance
• On-going training
• 25 days annual leave
• Pension scheme
• Competitive salary
• Full benefits package

Training + Development

Interview process

Visa Sponsorship

Security clearance