Assistant Community Manager

Description

The Assistant Community Manager oversees the leasing process from prospecting to move‑in, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. The role ensures compliance with company policies and Fair Housing regulations while supporting overall community operations.

• Greet and qualify prospects using lead management software while adhering to Fair Housing requirements.
• Assist applicants with applications, deposits, credit checks, and rental‑history verification.
• Maintain an updated availability report, submit applications for manager approval, and follow up with candidates.
• Show apartments, close leases, prepare move‑ins, obtain resident signatures, and provide community orientation.
• Manage lease renewals, send renewal notices, process move‑outs, apply fees, and update management software.
• Collect rent, enforce lease terms, track fees, and initiate evictions when necessary for financial compliance.
• Respond promptly to resident complaints, questions, and service requests to enhance satisfaction and retention.
• Follow eviction procedures, including notice issuance, court representation, and facilitation of proceedings.
• Conduct market research on competing properties and implement outreach marketing strategies.
• Maintain an active and effective social media presence for the property to increase visibility and engagement.
• Complete all required paperwork for lease generation, move‑ins, move‑outs, and related peak‑period activities in a timely manner.

Requirements

Candidates need a high school diploma or GED, or 1‑3 months of relevant experience, and at least one year of customer service or apartment‑leasing experience. An accounting background combined with customer service is preferred, and applicants must possess a valid driver’s license and be proficient with Microsoft Office and project‑management tools.

The position may require prolonged sitting, climbing stairs, lifting up to 20 lb, and operating standard office equipment such as computers, keyboards, and mice. Work is performed on‑site, often outdoors, and may involve confined spaces, heights, or potentially hazardous areas.

Benefits

At RPM, we’re in the business of extraordinary. We believe a people‑first approach drives success, so we provide top industry pay, comprehensive benefits, and clear pathways for career training and education. Join us and start your extraordinary journey today.

RPM Living offers weekly pay for on‑site associates, comprehensive health coverage, employer‑paid assistance programs, and ancillary insurance options. Additional perks include a 401(k) with a generous match, professional development opportunities, DEIB initiatives, paid time off with floating holidays and volunteer days, and discounted memberships for Costco, entertainment, and travel.

Training + Development

Interview process

Visa Sponsorship

Security clearance