Planner

Description

• Liaise with subcontractors to supplement resource capacity when required.
• Produce forecasts for workload, resource capacity, and potential bottlenecks.
• Develop and maintain daily, weekly, and long-term work schedules for field engineers and subcontract partners.
• Track and manage engineer availability, holidays, training, and certification status.
• Ensure all planned work is compliant with safety requirements, customer rules, and permit-to-work processes.
• Confirm all site access arrangements including permits, inductions, customer approvals, lock codes, and third-party coordination.
• Be a point of contact for customers regarding planning queries, delivery timelines, and schedule updates.
• Support customer programme calls by providing accurate, up-to-date planning data.
• Prioritise workloads based on SLAs, risk, operational impact, and customer requirements.
• Work closely with Supervisors, Project Managers, Service Desk, and Field Teams to coordinate activities and ensure alignment with programme needs.
• Adjust schedules proactively to account for changes, delays, emergencies, and resource constraints.
• Identify trends, recurring issues, or inefficiencies and propose improvements.
• Track the progress of active jobs, ensuring updates are logged and barriers to delivery are escalated promptly.
• Support reporting for SLA performance, productivity, job turnaround times, and resource utilisation metrics.
• Ensure that all jobs are fully prepared for delivery, including access arrangements, RAMS, materials, and resource allocation.
• Maintain the planning schedule within operational systems (e.g., CRM, ERP, scheduling tools).
• Ensure work orders are issued accurately with full site and job information.
• Pre-check engineer compliance (training, PPE, certifications) ahead of deployment.
• Communicate schedule changes or risks to internal and external stakeholders promptly.
• Optimise utilisation of United Infrastructure’s workforce through efficient planning, skill-matching, and workload balancing.

Requirements

• Excellent communication skills, both verbal and written.
• Customer-focused, reliable, and committed to continuous improvement.
• High attention to detail and accuracy in data handling and reporting.
• Able to work collaboratively with multiple teams and stakeholders.
• Confident decision-maker with a problem-solving mindset.
• Planning or project control certification (e.g., APM, Prince2, or equivalent) beneficial but not essential.
• Experience in a planning, coordination, or scheduling role within infrastructure, utilities, construction, engineering, or telecoms.
• GCSEs or equivalent required; further education in business administration, project control, engineering, or similar is advantageous.
• Knowledge of H&S requirements including RAMS, permits, and work-at-height considerations.
• Experience in SLA-driven environments or working with major infrastructure clients.
• Understanding of field engineering workflows (e.g., maintenance, installation, civils, rigging).
• Proactive, organised, and calm under pressure.
• Strong analytical and organisational skills with the ability to manage conflicting priorities.
• Proficient with planning tools and Microsoft Office (Excel, Outlook, etc.).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance