Director of Operations and Engagement
National Grid
Advises senior leadership on strategy, governance, engagement, performance and projects.
2 days ago ago
Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Hybrid
Company Size
23,000 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Design
Operations and Maintenance
Sector Specialisms
Energy
Electricity Transmission
Electricity Distribution
Gas Transmission
Gas Distribution
Hydrogen Transmission
Carbon Capture and Storage (CCS)
Infrastructure
Role
What you would be doing
performance contract
customer satisfaction
business review
all-team conferences
budget management
governance calendar
- Act as the primary point of contact for the delivery of papers to meet the requirements of those committees/meetings
- Lead on the weekly check in’s and ensure that the right topics are being discussed
- These are likely to originate in the Group Executive Committee or Chief of Staff Network. Provide PMO support on these projects with an emphasis on coordination between S&R and other departments
- Oversee personal comms and engagement strategy.
- Provide constructive challenge on strategy and operational delivery, question prioritization and time allocation to ensure focus.
- Ensure that there is sharing of material (where appropriate) between the SLT and SLT-1 Community
- Act as a “trouble-shooter” on key issues and challenges, as and when asked to do so.
- Shape and engage the SLT in developing strategic offsite that enable the team to project forward, manage risks and optimise opportunities
- Embed team effectiveness principles into the running of S&R.
- Acts as a trusted confidant and shows discretion for managing confidential items.
- Shape our Line of Sight with the SLT annually.
- As a visible member of the SLT, you will play a key role in the relationship between the SLT and the teams within S&R. You will also be a key point of contact for executives from outside S&R.
- Act as bridge to the Group Executive Committee and the Office of the CEO.
- Lead on the coordination and development of the annual Performance Contract.
- Develop and manage the annual Customer Satisfaction (CSAT) process.
- Lead on the coordination and development of the Functional Business Review (FBR) and ensure that the relevant metrics are regularly tracked and reviewed by the SLT throughout the year.
- Lead the development of the annual “All-Team” Conferences.
- Work closely with Finance to oversee our budget allocation.
- Act as a key advisor and “sounding board” to the Chief Strategy and Regulation Officer and the Senior Leadership Team.
- Develop the engagement plan for S&R
- Maintain a governance calendar to ensure that (where appropriate) there is visibility across the SLT and SLT-1 community on key deliverables for meetings outside of S&R including GEC and Board meetings
- Support culture, to help embed Strategy and Regulation’s “We Drive Change” philosophy and to ensure that the function is more than the sum of its parts.
What you bring
project management
strategic thinking
stakeholder knowledge
influencing
self‑starter
analytical
- The ability to manage multiple projects and competing priorities is a must; the candidate needs to be organized, detail oriented, resilient, and act with a high degree of confidence.
- Strong interpersonal skills including influence, communications and project management are pre-requisites as are excellent written skills.
- Ideally the successful candidate will have experience across a variety of different previous roles and will be able to demonstrate a good knowledge of National Grid and its key stakeholders.
- The ability to think strategically, weigh options and make decisions is important as this role has a high degree of autonomy.
- A strong self-starter, with excellent initiative, judgement, and strong influencing skills.
- Can interpret information and analyse relationships among several parts of a problem or situation to clearly articulate the findings and anticipate obstacles and think ahead about next steps.
- Understands theory behind policies and processes and can challenge existing processes and ways of working.
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Company
Overview
1990 Founded
Year Established
The company was established in 1990 to deliver electricity and gas to millions of homes and businesses.
15,000 km
High-Voltage Network
Manages an extensive electricity transmission network of high-voltage lines across the UK.
- Plays a critical role in delivering electricity and gas to millions of homes and businesses.
- Operates in both the UK and US, ensuring safe and reliable energy distribution.
- Deeply involved in the development of renewable energy infrastructure, including wind and solar projects.
- Key projects include cross-border power links to improve energy security and integrating low-carbon solutions.
- Continually innovates to meet growing energy demand while reducing environmental impact.
- Operates in both electricity and natural gas distribution across a vast geographical area in the US.
- Invests in sustainability initiatives and clean energy infrastructure.
- Stand up for safety every day
- Put our customers first
- Be inclusive, supporting and caring for each other
- Speak up, challenge and act where something doesn’t feel right
- Embrace the power and opportunity of diversity
- Increase efficiency to help with customer affordability
- Work with others to find solutions for customers
- Commit to learning and new ideas
- Take personal ownership for delivering results
- Be bold and act with passion and purpose
- Focus on progress over perfection
- Follow the problem through to the end
ÂŁ51B Investment
Green Infrastructure Commitment
The company has committed to investing ÂŁ51 billion in green infrastructure projects by March 2029.
Net Zero 2050
Carbon Neutral Goal
Achieve net zero emissions across Scopes 1, 2, and 3 by 2050.
60% Reduction
GHG Emissions Target
Aim to reduce absolute Scope 1 and 2 GHG emissions by 60% by 2030-31 compared to the 2018-19 baseline.
99.4% Diversion
Construction Waste Management
99.4% of construction waste is diverted from landfill.
- 37.5% reduction in absolute Scope 3 GHG emissions by 2033/34 (excluding sold electricity)
- 100% electric light-duty fleet by 2030; transition medium/heavy-duty to zero-carbon alternatives
- 50% reduction in absolute SF6 emissions by 2030/31
- 20% reduction in energy consumption in flagship offices by 2030/31
- 50% reduction in annual air-travel emissions by 2025/26 (from 2019/20 baseline), with remaining emissions offset
- Engage top 50% of US suppliers (by emissions) and top 80% of UK suppliers to set Science-Based Targets by 2025/26
- 17% reduction in controllable Scope 1 and 2 emissions since FY19
- Connecting 1.35 GW of new low-carbon generation to the network in 2023-24
- 100% renewable energy purchased for metered estate
- 7.9% improvement in environmental value of non-operational land since FY21
- 100% of construction projects committing to deliver 10% net gain or greater
- Zero waste to landfill across key areas by 2026
- Restore natural environment by 10% on UK-managed land
- ISO 14001 integrated management system certification
Ranked #1 UK
Gender Equality Ranking
Recognized as the top company in the UK and ranked globally by Equileap in 2021.
84% Score
Workforce Disclosure Initiative
Achieved an 84% score in the Workforce Disclosure Initiative in 2022, reflecting strong progress in inclusion and diversity practices.
#1 in Times Top 50
Gender Equality Employer Ranking
Named the number one employer for gender equality in the Times Top 50 Employers list for 2023.
Bloomberg Gender‑Equality Index
Index Inclusion
Included in the 2023 Bloomberg Gender‑Equality Index, recognizing commitment to transparent reporting and advancing women's equality.
- Aspiration to be among the most inclusive, diverse and equitable companies in business
- Embed inclusion into everything we do
- Build a diverse and innovative green workforce for our customers
- Deliver organisation‑wide equity through our processes
- Use our voice, platform and influence to create dialogue and elevate issues
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