Salesforce Support Analyst

Description

role The Salesforce Support Analyst will be responsible for the delivery, support, and development of believe housing’s Salesforce platform. Providing support to the ICT team in terms of service delivery, development, policy advice and formulation. You will act as an expert in the functionality of believe housing’s Salesforce platform ensuring that users have a positive experience with Salesforce by providing timely and effective support to address their technical issues and help them make the most of the pl

• rce platform.Lead and manage various projects which support the busine
• decisions.Support the Business Applications Manager to develop and implement strategic and operational strategie
• solutions.Use your own initiative, deliver product support to business users, investigating and resolving Salesforce errors, data discrepancies, system problems and queries where you will be regularly required to make a variety of complex
• te and current.Act as Systems Champion, promoting and supporting the proactive use of ICT across the business to improve the staff/ customer experience and encourage users to take a more active
• ss objectives.Develop and maintain system architecture and interface documentation for all areas of your responsibility ensuring they are accura
• istrationBe responsible for the support and development of the believe housing’s Salesforce Platform in line with the ICT Strategy, including working with managers/ users/ third parties to analyse working practices and develop innovative and achievable
• s and plans.Assist the Business Applications Manager in ensuring the necessary procedures and policies are in place, and followed, to support users throughout believe housing in developing and implementing the Salesfo

Requirements

role in ICT use.

atform.The successful candida

• te will:Have Salesforce Administrator Certification and proven experience of Salesforce Admin

Benefits

nd rewards include:From our annual leave entitlement (up to 33 days, plus four volunteering days per year) and competitive pension scheme, to our flexible 'working the believe way' patterns that put your wellbeing front and centre, there's rea

e.We’re a family-friendly, flexible employer, and we encourage everyone to ‘work the believe way’. For us, this means keeping things simple, doing more of what matters, and removing tasks and processes that don’t add val

d to hearing from you.Here at believe housing we are a disability confident employer, if you require any adjustments or support throughout our recruitment process, please do not he

, and empower you.As well as a competitive salary of £43,074 - £44,420 some of our top benefits a

.Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possibl

ue.Where and when you work is flexible depending on the demands of your role, our customers’ needs and your individual work preference (as agreed with your manag

• erview date to be confirmedBelieve housing do n

Training + Development

Interview process

Visa Sponsorship

Security clearance