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Dispatcher
Nextech
22d ago
$22 - $27
Junior (1-3 years)
Full Time
Allentown, PA
Field
Company Size
610 Employees
Service Specialisms
Commercial HVAC services
HVAC installations
Commercial kitchen equipment
Preventative maintenance
Emergency HVAC/R services
Asset management
Facility management
Refrigeration services
Sector Specialisms
Commercial HVAC
Refrigeration
Heating
Ventilation
Air Conditioning
Preventative Maintenance
Emergency HVAC Services
Capital Replacement Projects
Role
What you would be doing
schedule with rms
dispatch boards
parts provisioning
data entry
ivr verification
customer support
- Communicate the required information to the field and management per company policy
- Schedule in an efficient manner and with RMS support
- Clear all new calls and history afterwards present to the RSM for scheduling approval
- Keep dispatch boards (manual & electronic current at all times)
- Ensuring all technicians get the parts required to perform service
- Treat all customers and employees with respect
- Proper purchasing and PO issuing as needed to support the market
- Data entry of service performance and information and updates to the customers
- Verification on IVR, check-in/out for all customers with technicians
- Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner
- Follow the set process flow for managing all customer requests
What you bring
excel proficient
organizational skills
problem solving
attention to detail
fast-paced adaptability
dispatcher experience
- Ability to focus on desired results
- Previous Dispatcher experience, preferably in the service industry
- Must demonstrate organization and prioritization skills to manage time
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Works well in a team environment
- Ability to adapt to very fast-pace environment and deadlines
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- Extremely high level of urgency to resolve problems
- Excellent interpersonal and communication skills, both written and verbally
- Strong attention to detail
- Able to sit at a computer for up to 8 hours
- High level of computer skills, proficient in Excel
- Excellent Health Insurance options including a FREE employee only option
- FREE life insurance equal to your annualized pay rate
- 2 paid Personal days
- 10 paid Vacation days
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- 7 paid Holidays
- 401k with a 50% match up to the first 6% of your contributions
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1992
Company history
The company was established in 1992 with a single technician and van.
40+ Offices
Geographic presence
The company operates across over 40 regional offices nationwide.
$500M–$1B Revenue
Financial scale
The company generates between $500 million and $1 billion in annual revenue.
1,600 Technicians
Workforce strength
The company maintains a self-performing workforce of approximately 1,600 W-2 technicians.
- Serves major multi-site clients—from retail chains and hospitals to data centers and movie theaters.
- Provides typical projects include commercial HVAC installations, kitchen equipment maintenance, refrigeration service, and capital replacements.
- Offers 24/7 emergency support, preventative maintenance programs, and proprietary Facili-Trac asset-tracking software.
- Has grown through acquisition, absorbing firms like Core Mechanical and Brine’s Refrigeration to enhance regional coverage.
- Quality, Value, and Integrity
- Customer-first culture promoting safety and service
- Dedicated to establishing strong, long-term strategic partnerships
- Self-performing, W-2 technicians held to the highest professional standards
- 24/7/365 urgency in customer responsiveness
- Weekly training to ensure up-to-date technical skills and safety practices
- No publicly stated environmental or net‑zero strategy or target as of latest available resources
- Preventive maintenance programs that reduce energy consumption through peak‑efficiency equipment operation
- Facili‑Trac asset‑tracking system supports data‑driven capital and energy planning
- No publicly available DEI strategy, targets or gender‑related statistics found
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