Sales & Services Team Leader

Description

• Ensure full compliance with Health & Safety policy, including hybrid working practices
• Review SLAs and KPIs regularly with the Sales & Service Manager, adjusting as needed for effectiveness
• Liaise and communicate regularly with all relevant internal departments
• As the Sales and Service Team Leader, you will develop and maintain industry-leading product knowledge through training and research to stay ahead of market trends.
• Promote ownership of all customer relationships across face-to-face, phone, and email interactions with customers and internal teams
• Deliver and cascade a high standard of customer care, ensuring every interaction provides a positive experience
• Ensure accurate order processing, respond confidently to customer requests
• Oversee accurate data entry and processing, maintaining protocols and ensuring team-wide consistency
• Collaborate within the team to clarify facts, exchange information, or resolve enquiries and issues
• Drive continuous improvement by identifying and implementing process enhancements and value-added opportunities
• Provide day-to-day supervisory management of the Sales & Service team

Requirements

• Hybrid working management experience
• A high attention to detail with a positive ‘can-do’ attitude
• Great communication skills with the ability to demonstrate tenacity and resilience when working under pressure and cascade this to the wider team
• Comfortable with challenge and accountability
• Proven track record in Customer Service and Commercial environments
• ESSENTIAL - A highly positive mindset, strong team management skills, and a passion for driving success

Benefits

• Access to our Employee Assistance helpline for free and confidential advice
• Contributory pension scheme
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Enhanced holiday entitlement
• Training and development opportunities
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Enjoy a team-based environment
• Bonus scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance