Helpdesk & Reactive Co-ordinator

The Helpdesk & Reactive Co-ordinator carries out the role according to onsite processes and procedures. The position ensures that EQUANs are able to meet contractual obligations whilst simultaneously providing an excellent service to our customers.

• Interface with Senior Managers and Directors within EQUANs.
• Take and log Helpdesk Calls on a rota basis between the hours of 08:00 – 17:00 Monday to Friday. Working week 1 08:00 – 16:30 week 2 08:30 – 17:00. 40 hour contract.
• Contribute to company & contract plan by meeting own performance objectives.
• Assigning Reactive tasks to Engineers or sub-contractors.
• Responsible for Data & trend analysis as required, using research & forecasting technique to ensure continuous improvement.
• Ensuring compliance of all works documentation.
• Recording Trust Works jobs undertaken on site and ensuring that, outside of those hours included in the contract, additional works undertaken by the site team are captured and recharged accordingly.
• Support chase through and completion of outstanding jobs, ensuring notes are up to date and first responses are met including sub-contractors.
• Assist in the ongoing management of the Maximo CAFM system ensuring it is up to date and correct at all times.
• Logging jobs that come through via email on a daily basis.
• Lead the outstanding works sessions (where required) with the Technical Service Managers & ensure all workflow is chased & completed within contractual timescales.
• Logging Trust Audits and assigning to Engineers.
• Monitoring reactive jobs on a daily basis ensuring first responses are met.

This role includes a Basic DBS check therefore ability to pass is essential.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

You will make up part of the Management Team which contributes to the effective and operation of the Administration Service that is conducive for the delivery of Healthcare. The Helpdesk & Reactive Co-ordinator must be able to deal with customers and clients at all levels. The post holder must have effective communication skills to liaise with the customer and be able to work well under pressure.

• Awareness of Confidentiality.
• Sound organisational/co-ordination skills.
• Good interpersonal skills & telephone manner.
• NHS/Hospital experience - Desirable.
• Comprehensive Administrative experience in a busy office environment.
• Expertise in statistical analysis, report production, Maximo 7.5 - Desirable.
• Facilities Management experience - Desirable.
• Proficient use of Microsoft Office applications including Word, Excel and Outlook.

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

Equans is looking for a Helpdesk & Reactive Co-ordinator to join our team based at Worcestershire Royal Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

On offer is a competitive salary and benefit package, which includes;

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

• Cycle to work scheme.
• 24/7 Employee Assistance Program and access to mental wellbeing app.
• 2 corporate social responsibility days per year.
• Life Cover equivalent to 1.5 times annual salary.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Access to our growing employee networks.
• Employee discount shopping schemes on major brands and retailers.
• Gym membership discounts.
• Flexible approach to working.
• Attractive Employee Referral Rewards Scheme.
• Holiday purchase scheme.
• 24 days annual leave (+ public holidays).