Technical Surveying Manager

This role delivers strategic technical leadership for e.surv, our lender clients, and customers by providing expert guidance on industry standards, valuation practices, and regulatory compliance. You'll play a vital role in risk mitigation and quality assurance, serving as a trusted advisor to internal teams and external stakeholders. Drive operational excellence, promote innovation in technical guidance, and strengthen client confidence through proactive engagement and thought leadership.

• Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the housing market.
• Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
• Supporting lender clients with technical guidance and their individual policy requirements
• Support internal risk reports and dashboards used across the business.
• Create and issue regular guidance to external clients.
• Deliver regular presentations at lender and regional conferences.
• Support Strategic Relationship Managers as requested.
• Input on contract renewals/tenders.
• Support testing of new workflows, mapping and new technologies.
• Become a Subject Matter Expert for your allocated lenders .
• Have an understanding of Audit & Quality compliance.
• Answer technical queries within SLA agreement.
• Comply with statutory and legal requirements by observing company policies and procedures.
• Support Learning and Development in creating learning material for lender compliance .
• Maintain and enhance e.surv’s outward facing contact for lenders .
• Monitor and react to industry news/policy changes .
• Attend lender meetings .
• Contribute to quarter end, month end and key milestone reporting.

Occasional national travel may be required with presence in the Kettering Office to suit business needs.

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

• Experience of producing technical guidance for a wide audience of clients and internal stakeholders.
• Minimum MRICS. FRICS desirable but AssocRICS with suitable experience will be considered
• Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management .
• The ability to interpret Management Information and work with internal IT systems.
• Knowledge of current trends and emerging issues in the residential surveying and valuation sector.
• Proven experience of working as part of a team of remote and office based qualified surveyors.
• Regular national travel will be required.
• Minimum of 5 years’ experience in residential surveying and valuation market.
• Understanding of the 'end to end' mortgage origination process.
• Detailed knowledge of RICS “Red Book” requirements.
• Demonstrable experience in promoting a culture of compliance within the business.