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Bellperson | Atlanta Le Meridein
Shaner Hotels
Bellperson responsible for greeting guests, assisting with luggage, and providing information about the hotel and local area.
16d ago
Entry-level, Junior (1-3 years)
Full Time
Atlanta, GA
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
guest greeting
guest satisfaction
item delivery
security monitoring
parking management
area monitoring
- Greet arriving guests/visitors; bid farewell to departing guests/visitors.
- Ensure confidentiality of hotel guests and security of guest room access.
- Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
- Handle guest complaints by ensuring guest satisfaction.
- Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Place guest luggage inside room.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
- Monitor and maintain appearance of lobby areas and luggage holding room.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
What you bring
bilingual
guest relations
local knowledge
driving record
flexible schedule
communication skills
- Bilingual English/Spanish a plus.
- Previous guest relations and/or training.
- Must be 21 years or older.
- Knowledge of local activities and attractions appropriate for clientele.
- Excellent driving record.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Valid driver’s license in the state of hotel’s operations.
- High school graduate or equivalent, some college preferred.
- Ability to provide legible communication and directions.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted
Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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