Resident Experience Coordinator - Third Square Apartments at Equity Residential in Cambridge, MA | USD26-32 | Kablio

Role

Description

follow-up

community ops

resident support

move-out inspection

move-in prep

amenity management

Conducting follow-up within a week of move-in to address concerns
Proactively suggesting improvements to enhance community operations
Addressing resident inquiries promptly, ensuring satisfaction and loyalty
Managing move out inspections and coordinating resident events
Guiding new residents through the move-in preparation experience for a smooth transition
Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals

Requirements

smartphone

computer literacy

driver's license

high school

communication

customer service

Office team employees, with limited exceptions, are required to use their own Smartphone toperform certain aspects of their job
Availability to work a flexible schedule, including weekends
Computer literacy and effective communication skills
Customer service experience
High School diploma or equivalent
A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.

Benefits

Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Physical Wellbeing: Medical, dental, and vision care
Community Wellbeing: Paid Community Service Hours
Employees are eligible for overtime pay and performance incentives.
Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1969

Year Founded

The company was established in 1969 as a leader in the U.S. residential real estate sector.

Specializes in owning, managing, and developing residential communities with a focus on luxury apartments.
caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets.
places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents.
has a track record of successful property acquisitions and developments in major U.S. cities.
known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities.
focuses on long-term growth through strategic property development and management.

Culture + Values

Each individual is encouraged to be themselves, express their thoughts, and feel valued for their contributions.
Inclusivity and open-mindedness are prioritized, ensuring that everyone's voice is heard and valued, empowering individuals to grow and succeed authentically.
Individuals are supported by a collaborative team and the necessary resources, enabling them to achieve success and enjoy the process.
Commitment to working hard and smart with a sense of ownership and a focus on collective success.
A dedication to building thriving communities extends beyond their immediate environment, positively impacting broader neighborhoods through meaningful connections.

Environment + Sustainability

30% GHG Emissions Reduction

Science-based target by 2030

Aims to reduce scope 1, 2, and 3 greenhouse gas emissions by 30% from a 2018 baseline.

20% Energy Intensity Reduction

Energy efficiency goal

Targets a 20% reduction in energy intensity per square foot by 2030 from a 2018 baseline.

Dow Jones Sustainability Index

First residential REIT listed

Recognized in the Dow Jones Sustainability World & North America Indices in 2024.

$494M Green Bonds

Funds for sustainable developments

Issued green bonds totaling approximately $494 million to support LEED-certified developments.

Conduct portfolio-wide mid-level risk assessments and develop mitigation/resilience plans for high-risk properties by 2024.
Evaluate on-site renewable installations; over a third of properties had on-site clean/renewable energy as of Dec 31 2022.
Joined EPA Energy Star program (2022) and ULI Greenprint Center (2022).
Named to Dow Jones Sustainability World & North America Indices (2024), first residential REIT to do so.
A-grade in 2023 CDP Climate Change and 92nd percentile in 2023 S&P Global Sustainability Assessment.
Deploy rooftop solar PV: over two dozen since 2019.
LEED Gold+ for wholly-owned developments and feasibility assessments on sustainable building measures for all new projects.
Specify ENERGY STAR appliances, efficient water fixtures, programmable thermostats, and LED lighting.

Inclusion & Diversity

50/50 Gender Breakdown

Employee Gender Distribution

As of December 31, 2024, the company achieved a balanced gender distribution with approximately 2,500 employees split evenly between male and female, reflecting a significant commitment to diversity and inclusion.

Present and consider a diverse slate of candidates for all mid‑management and above positions to help mitigate similar‑to‑me biases.
Build awareness of and bring focus to unconscious bias in recruiting and hiring, including creating a new hiring manager interview guide and new applicant surveys.
Perform and participate in annual third‑party compensation and benefits benchmarking to assess competitiveness, utilization, cost, and ensure pay is aligned and equitable.
Roll out a bilingual education strategy promoting preventive care, securing a primary care physician, annual physicals and increased use of virtual health visits.

Articles

Equity Residential Careers

About Us

Company

Overview

1969

Year Founded

The company was established in 1969 as a leader in the U.S. residential real estate sector.

Specializes in owning, managing, and developing residential communities with a focus on luxury apartments.
caters to a variety of tenant needs, from urban professionals to families, across top metropolitan markets.
places a strong emphasis on creating vibrant, sustainable living spaces that enhance the quality of life for residents.
has a track record of successful property acquisitions and developments in major U.S. cities.
known for revitalizing urban neighborhoods through strategic investments and offering state-of-the-art amenities.
focuses on long-term growth through strategic property development and management.

Culture + Values

Each individual is encouraged to be themselves, express their thoughts, and feel valued for their contributions.
Inclusivity and open-mindedness are prioritized, ensuring that everyone's voice is heard and valued, empowering individuals to grow and succeed authentically.
Individuals are supported by a collaborative team and the necessary resources, enabling them to achieve success and enjoy the process.
Commitment to working hard and smart with a sense of ownership and a focus on collective success.
A dedication to building thriving communities extends beyond their immediate environment, positively impacting broader neighborhoods through meaningful connections.

Environment + Sustainability

30% GHG Emissions Reduction

Science-based target by 2030

Aims to reduce scope 1, 2, and 3 greenhouse gas emissions by 30% from a 2018 baseline.

20% Energy Intensity Reduction

Energy efficiency goal

Targets a 20% reduction in energy intensity per square foot by 2030 from a 2018 baseline.

Dow Jones Sustainability Index

First residential REIT listed

Recognized in the Dow Jones Sustainability World & North America Indices in 2024.

$494M Green Bonds

Funds for sustainable developments

Issued green bonds totaling approximately $494 million to support LEED-certified developments.

Conduct portfolio-wide mid-level risk assessments and develop mitigation/resilience plans for high-risk properties by 2024.
Evaluate on-site renewable installations; over a third of properties had on-site clean/renewable energy as of Dec 31 2022.
Joined EPA Energy Star program (2022) and ULI Greenprint Center (2022).
Named to Dow Jones Sustainability World & North America Indices (2024), first residential REIT to do so.
A-grade in 2023 CDP Climate Change and 92nd percentile in 2023 S&P Global Sustainability Assessment.
Deploy rooftop solar PV: over two dozen since 2019.
LEED Gold+ for wholly-owned developments and feasibility assessments on sustainable building measures for all new projects.
Specify ENERGY STAR appliances, efficient water fixtures, programmable thermostats, and LED lighting.

Inclusion & Diversity

50/50 Gender Breakdown

Employee Gender Distribution

As of December 31, 2024, the company achieved a balanced gender distribution with approximately 2,500 employees split evenly between male and female, reflecting a significant commitment to diversity and inclusion.

Present and consider a diverse slate of candidates for all mid‑management and above positions to help mitigate similar‑to‑me biases.
Build awareness of and bring focus to unconscious bias in recruiting and hiring, including creating a new hiring manager interview guide and new applicant surveys.
Perform and participate in annual third‑party compensation and benefits benchmarking to assess competitiveness, utilization, cost, and ensure pay is aligned and equitable.
Roll out a bilingual education strategy promoting preventive care, securing a primary care physician, annual physicals and increased use of virtual health visits.

Articles

Equity Residential Careers

About Us