Description
client development
budget control
cost reduction
safety compliance
team management
process improvement
The role oversees direction, management, coordination and implementation of client work within a designated area to deliver exceptional cleaning services. It also aims to grow revenue from existing accounts and manage a mobile workforce of subcontractors and employees.
- Participate in client development and implementation plans, including waxing schedules, budgets, and potential upsell opportunities
- Build strong relationships with clients and subcontractors
- Train subcontractors and employees on legal requirements (e.g., WHMIS, health and safety) and United-specific cleaning procedures
- Lead process initiatives and collaborate with senior management to identify trends and gaps
- Analyze and control store budgets, monitor operational expenses, and devise strategies to reduce costs and increase profitability
- Implement transitions of new activities on client sites following the transition process
- Support hiring, recruitment, training, performance management, and termination of subcontractors
- Ensure compliance with health and safety policies and regulations
- Respond promptly to client and subcontractor needs and concerns
- Work flexible rotating shifts, including evenings and nights
- Manage budgeting and cost control in concierge operational settings
- Motivate a mobile team of subcontractors
Requirements
driver's license
communication
leadership
technology
business acumen
floor care
The position requires prompt response to client and subcontractor needs, flexible rotating shifts including evenings and nights, frequent travel within the assigned territory, ability to thrive in a fast‑paced, high‑stress environment, and a valid driver’s license with a clean record. Successful candidates possess strong business acumen, excellent written and verbal communication, active listening, time‑management, leadership, technological proficiency, budgeting expertise, and knowledge of floor‑care procedures.
- Travel frequently within the designated territory
- Operate effectively in a fast‑paced, high‑stress environment and solve problems efficiently
- Maintain a valid driver’s license with a clean driving record
- Demonstrate strong business sense and excellent verbal and written communication skills
- Apply active listening, time management, leadership, autonomy, and technology proficiency
- Possess knowledge of floor maintenance and cleaning procedures (preferred)
Benefits
We are an established Canadian facility maintenance company that provides a variety of services to large retail and commercial businesses across the country. Our compensation package includes competitive salaries, health, dental and vision benefits, and a pension plan after one year.
Training + Development
Information not given or found
