Customer Solutions Specialist (Geotechnical Engineer)

Description

• Market development – setting up demonstrations, webinars and supplying product information to prospective customers;
• Be a CRM champion by ensuring the accurate maintenance of the client database which provides Segment and Product Management with vital market information relating to future business pipeline.
• Be authentic; become a business partner and trusted advisor to clients, peers and prospective customers.
• Provide solutions appropriate to the clients’ needs and to improve their business results;
• Be responsive to customer technical queries providing timely and professional support;
• Gather market intelligence;
• Keep sales teams and management updated proactively on progress of all solutions, presales, and post-sales;
• Develop and share, their own technical expertise to provide advisory support to customers, colleagues and peers. enabling them to be successful in meeting their objectives.
• Assist, facilitate and support all product upgrades, new releases and new products.
• Learn from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business;
• Be a team player, working as part of the regional team to identify and progress opportunities within new and existing customers;
• Actively monitor customer satisfaction levels and work to improve outcomes and customer perceptions;

Requirements

The role will require the candidate to become proficient across multiple solutions in the Seequent suite, to be able to support across multiple segments in time, thus providing a true generalist technical sales / SME capability to the go-to-market (GTM) teams. Being hands-on, task orientated and customer focused, this role is responsible for providing well rounded technical assistance backed up by great product knowledge, quick response times, analysis, problem-solving and solution finding. Business acumen and the ability to support further growth in customer accounts is a core aspect of this role. Significant travel can be expected to ensure we retain a strong market orientation. This role is a key part of leveraging our fast-expanding footprint in our growing region and an opportunity to be part of a great team, in a great company, with a great purpose.

Product Knowledge

The ideal candidate will bring proven technical and solution design skills gained within a complex technological solution-sale-based technology market. They must be ‘customer facing’ – able to interface with prospects and customers with charisma and presence to quickly get to the heart of the client’s existing software environment, identify and propose solutions that will improve their business processes and ultimately, success. Present complex technical solutions with gravitas. Be able to “join the dots” between technology and the business benefit; recommend optimal solution designs whilst managing the customers’ expectations to establish and maintain technical credibility. The successful candidate will need to possess the skills to communicate effectively with people from many different cultures, as well as with users where English is not their primary language. This will include in-person and web-delivered demonstrations and training of the full ecosystem of our products and services.

• Be able to demonstrate and train customers across the software solution set, with style, proficiency and knowledge in C level and technical audience customer meetings;
• Demonstrable ability to support sales with technical information and insight, advice, demonstrations, solution architecting, best practise, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility;
• Become proficient as a generalist CSS across the Seequent product portfolio including Leapfrog, Central, OpenGround, GeoStudio, PLAXIS and other products or solutions as required;
• Experience ideally in ground investigation, environmental geology, geotechnical engineering, civil or environmental engineering consultancy or related industry;
• T ertiary qualification in geotechnical engineering, geology, hydrogeology, earth sciences, or a closely-related discipline;
• Experience in Finite Element Analysis (FEA), Finite Element Modelling (FEM), Numerical Modelling
• Demonstrated ability to question, listen and analyse to establish the current and desired picture;
• Demonstrable ability to confidently provide pre-sales technical and solution support to the sales teams, and lead and own the technical aspects of prospect and customer engagements;
• Relationship building abilities;
• Experience using, developing, or testing commercial software in fields of GIS, geospatial, 3D modelling, geoscience, numerical modelling or data management, an advantage;
• Confident oral and written communication skills in English (other European Languages – German would be advantageous);
• Operational experience in civil or environmental engineering infrastructure construction projects an advantage;
• Technical orientation and natural curiosity for how software works and a passion for being regarded as an expert user and technical guru;

Benefits

Benefits of being a Seequenteer and why you’ll love being on our team

Training + Development

Interview process

Visa Sponsorship

Security clearance