Service Coordinator - Critical Power at Eaton in Mascot, New South Wales, Australia | Kablio

Role

Description

erp management

task monitoring

call resolution

contract renewals

technician scheduling

customer relations

Manage jobs through the utilisation of ERP systems (Salesforce & SAP).
Track and monitor daily activity.
Follow procedure to deliver professional service to all stakeholders.
Accountable for monitoring and maintaining proper flow of task.
Answering calls with the emphasis of first call resolution.
Support the business development managers in completing end contract renewals, process renewals and new contracts.
Ensure maximum and balance productivity by effectively scheduling technicians and service appointments.
Develop strong relationships with all customers and stakeholders both face to face and remote.

Requirements

sap

oracle

communication

problem-solving

organisational

2 years

Strong organisational and multitasking skills.
Excellent communication skills.
The ability to work under pressure, high resilience and problem-solving skills.
Experience with SAP or Oracle would be advantageous.
At least 2 years of experience as a service coordinator.
Ability to prioritise tasks and manage time accordingly.

Benefits

Volunteer days
Competitive salary and access to bonus scheme
Inclusive working environment
Outstanding training and development programs for both professional and personal development
On-site parking

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions