Sr Supvr Operations
American Water
Supervises water/wastewater operations, ensuring compliance, efficiency and team development.
24 days ago ago
$68,640 - $114,660
Expert & Leadership (13+ years)
Full Time
Lawnside, NJ
Onsite
Company Size
6,800 Employees
Service Specialisms
Water Treatment
Water Distribution
Environmental Services
Infrastructure Management
Water Resources Management
Sector Specialisms
Water Quality
Wastewater Service
Infrastructure
Water Treatment
Water Distribution
Water Testing and Analysis
Water Resources
Regulatory Compliance
Role
What you would be doing
cost solutions
permits acquisition
pricing analysis
operations compliance
construction management
customer service
- Support the development and direction of cost-effective solutions to meet customers’ expectations and technical requirements and to encourage best practices and innovation throughout all operational areas.
- Ensure that all required permits, licenses, rights of way, etc. are obtained for proper compliance.
- Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.
- Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.
- Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets.
- Support the development of a diverse workforce and inclusive culture.
- Manage all customer service-related issues and escalations within areas of responsibility.
- Provide effective leadership that will enhance our abilities to be flexible to changing business environments.
- Supervise and coordinate regional construction, operations, and maintenance within established budget limitations.
- Contribute to effective communication at all levels of our operations by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business.
- Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, Respect and Dignity, Workplace Conduct and Behavior, etc.) and ensure resources are developed and deployed appropriately.
- Collaborate with other functional leads to identify and mitigate business risks.
What you bring
gis
ms office
high school
2-5 years
teamwork
driver's license
- Ability to function both independently and as a member of a cohesive team.
- Previous experience managing a team is required.
- Strong knowledge of computer software such as MS Word, Excel and Outlook is required
- High School Diploma or GED is required
- Valid driver's license is required
- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater operations.
- Ability to read and interpret maps, blueprints, and schematics.
- Knowledge of company policies and procedures and management theories, practices, and trends.
- Strong working knowledge or aptitude to learn and navigate various technologies and tools including (but not limited to) mobile phones, Ipads, laptops, internet and intranet sites, MS Office Suite, GIS, MapCall, MyTime, Customer 1 View, Excel, Mondays, PowerPoint, Adobe, etc.
- Minimum 2-5 years experience in operational discipline, management, or related technical discipline or equivalent is preferred
- Previous experience managing union-represented employees preferred
- NJDEP W1 and C1 preferred, with the ability and commitment to obtain progressive licenses.
- Basic Accounting and Budgeting Concepts
- Demonstrate teamwork and commitment to shared operational goals.
- Communicates Honestly and Timely
- Indoor and outdoor environment. 24/7 operations
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1886
Year Established
The company was founded in this year, marking the beginning of its journey in water and wastewater services.
14M+ People
Serve Millions Daily
The company delivers water and wastewater services to over fourteen million people across the United States.
24 States
National Presence
The company operates and provides essential water services in a significant portion of the U.S., covering two dozen states.
130+ Years
Legacy of Excellence
With over a century of experience, the company has built a reputation as a leader in water systems and operations.
- Provides vital water and wastewater services, ensuring communities have access to clean water.
- Has a long history of managing water infrastructure in partnership with municipalities.
- Recent projects include modernizing infrastructure, expanding service coverage, and improving water treatment facilities.
- Known for innovation in water management, offering sustainable solutions to modern water challenges.
- A trusted provider for residential, commercial, and industrial customers across the U.S.
- Safety first – safety is our top focus for every employee, customer and community we serve.
- Trust, dignity & respect – being dependable, honest, transparent and accountable; ensuring everyone is acknowledged, heard and empowered to thrive.
- One team – leveraging our size, scale and expertise to act as a cohesive team working towards a greater purpose.
- Environmental leadership – delivering clean, safe, reliable and affordable services while acting as a trusted steward of our most precious resource.
- High performance – committed to excellence in everything we do, executing to the best of our abilities and addressing issues quickly and transparently.
75% reduction
Injury Rate Improvement
The injury rate has been reduced by 75% since 2018, demonstrating a strong commitment to workplace safety.
20 billion kWh
Solar Energy Generation
Deployment of solar panels at six treatment facilities generates approximately 20 million kWh annually.
6.4 billion gallons
Water Saved
Leak-detection technology has prevented the loss of 6.4 billion gallons of water per day over five years.
≤1%
Affordable Water Bills
Average residential bills are capped at ≤1% of median household income, ensuring affordability.
- Medium‑term GHG goal: reduce scope 1 and 2 emissions by 50% by 2035 from a 2020 baseline.
- Long‑term GHG goal: achieve net zero scope 1 and 2 emissions by 2050.
- Water delivery efficiency: by 2035, reduce water delivered per customer 15% vs 2015 baseline.
- Water system resilience: by 2030, increase Utility Resilience Index by 10% vs 2020 baseline.
- Drinking water quality compliance tied to employee compensation via Annual Performance Plan.
- Infrastructure investment: billions annually, including $28–32 billion over ten years to modernize assets, boost resiliency, reduce leaks and enhance water quality.
- In 2022, water‑line replacement rate was 136 years—well ahead of nearly 200‑year industry average.
#11 Ranking
Forbes Best Employers for Diversity
Recognized as one of the top employers for diversity in the U.S.
4 Years
Consistently top-scoring utility in the Disability Equality Index.
2022 Pay Equity
Conducted a comprehensive pay equity analysis across the organization.
Four Consecutive Years
Included in the Bloomberg Gender Equality Index for four years.
- Chief Inclusion Officer (dual-reporting to CEO & CHRO) leads ID&E strategic plan.
- Inclusion & Diversity Advisory Council provides governance and guidance for ID&E efforts.
- Four employee business resource groups launched: female empowerment; Black/African American; LGBTQ+; caregivers & disability.
- Social-goal tracking includes % female and racial/ethnic diversity based on self-identification.
- Annual Performance Plan includes Employee Diversity as performance metric.
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