Solutions Engineer (Automation, solutions, robotics)

o Participating in RFP/RFI responses.

In this Solutions Engineer role, you will bridge the gap between complex technical products and customer needs. The role involves pre-sales support, technical consultation (design, architecture, and programming), product demonstration, and often post-sales implementation. The main goal is to support sales by ensuring not only that the solution is technically feasible but the right fit for the customers problem.

Provide clear, complete documentation for clients and internal teams

o Produce and maintain accurate implementation documentation, diagrams, and user guides

o Takes full responsibility for project outcomes, from kick-off to post-deployment support.

Deliver high-quality, on-time, and on budget solutions deployments

Deliver full implementation documentation for completed projects

o Develop or customize integrations using APIs, SDKs, or third-party tools.

o Monitor solution performance and ensure it meets SLAs and customer expectations.

Provide feedback to improve future project delivery and product designs

o Perform system validation and acceptance testing with customers.

Deliver technical demos, proof-of-concept engagements

Ensure smooth coordination between internal teams and the client during implementation

o Configure, install, and deploy solutions according to project specifications.

o Conduct project kick-off meetings, status updates, and post-implementation reviews.

o Document lessons learned and feedback for continuous improvement.

o Provide stabilization support during the post-deployment phase.

o Produces high-quality work, especially in configuration, documentation, and testing phases.

o Contributing to product roadmap discussions based on implementation feedback.

Submit actionable feedback report to teams based on project experience

o Escalate critical technical issues to engineering with clear documentation and context.

o Collaborate with Solutions Architects, Sales Engineers, and Product Managers to validate solution design.

o Quickly identifies root causes and applies structured approaches to solve technical or process issues.

Ensure stability and satisfaction after deployment

Maintain project status reports with weekly updates

o Manage project timelines, deliverables, and resources across multiple stakeholders.

o Escalates issues appropriately when needed.

o Coordinate with product development, QA, support, and sales teams.

o Serve as the primary technical point of contact during the implementation phase.

Design and deploy custom integrations

Tailor solutions to meet unique environments and requirements

o Effectively works across sales, product, engineering, and support teams to deliver cohesive solutions.

o Create and execute test plans to ensure solution functionality and performance.

o Leading customer workshops or training sessions.

o Balances customer needs with product capabilities.

Successfully implement assigned projects

o Work directly with customers to gather requirements, explain solutions, and resolve issues.

o Translate functional specifications into technical implementation plans.

o Ensure security, scalability, and compliance during deployment.

o Train end users or customer technical teams on implemented solutions.

Enhance technical capabilities to support increasingly complex projects

o Provide technical guidance and answer questions throughout the project lifecycle.

o Analyze customer requirements and business needs to design tailored technical solutions.

o Skilled in managing timelines, milestones, and deliverables.

o Strong documentation and reporting skills.

Receive technical certifications on core technologies

o Capable of managing full lifecycle: scoping, designing, deploying, testing, and supporting.

o Excellent verbal and written communication

o Comfortable with shifting priorities and evolving customer needs.

o Strong understanding of product architecture, integration methods, software, networking, cloud platforms, etc…

o Familiar with project methodologies and principles, GAMP, etc… (where relevant).

Empathy & Communication

o Writing custom scripts or automation tools.

o Comfortable working independently and in cross-functional teams

o Security: CompTIA Security+, CISSP (for industries with compliance needs)

o Cloud: AWS Certified Solutions Architect, Azure Solutions Engineer, or similar

Attention to Detail

o Capable of translating complex technical information to business stakeholders

Solution Implementation Excellence

o Proactively communicates risks, blockers, and progress.

o Project Management: PMP, PRINCE2, or Agile/Scrum certifications

o Ability to customize and troubleshoot complex technical solutions.

Solution-Oriented Mindset

Adaptability

o Able to “speak the language” of both business and technical stakeholders.

o Understands customer pain points and communicates solutions clearly, with patience and professionalism.

o Explains technical concepts to non-technical audiences.

o Comfortable conducting discovery sessions and workshops.

o Strong problem-solving and analytical skills

Certifications (Optional)

o 3–7 years of experience in a technical role such as: Solutions Engineer, Project Engineer, Systems Integrator, Implementation Consultant, or similar Proficiency in

o Thrives in dynamic environments with frequent change.

Technical Acumen

o Strong project coordination or light project management skills

o Customer-oriented mindset with the ability to build trust and credibility

o Familiar with project frameworks.

o Earns credibility with customers and internal teams through consistency, transparency, and competence.

o Ability to understand customer requirements and translate them into executable technical plans.

End-to-End Delivery Expertise

Complete advanced technical training courses

Problem Solving & Troubleshooting

Minimal follow-up clarifications, critical issues, or complaints on solutions commissioned

o Stays current with emerging technologies, product updates, and industry best practices.

• Cloud platforms (AWS, Azure, GCP) — certifications are a plus
• Scripting or light coding (e.g., Python, Bash, PowerShell)
• Database knowledge (SQL, NoSQL)
• Preferred: Master’s degree or MBA (for senior or customer-facing enterprise roles)
• Knowledge of industrial systems (ex: SCADA in manufacturing)
• Bachelor’s degree in a relevant field such as: Computer Science, IT, Electrical/Mechanical Engineering, Systems Engineering or equivalent work experience
• APIs and system integrations
• Networking fundamentals (TCP/IP, DNS, firewalls, VPNs)

Minimal post-deployment issues