Sales Specialist

Description

You’ll be the friendly and professional voice on the other end of the phone, responding to warm inbound enquiries and guiding prospective residents through their journey — from initial contact to booking village tours. At the same time, you’ll play a key role in ensuring our properties are beautifully and accurately represented online across platforms like realestate.com.au, downsizing.com.au, and others.

• Manage the central Sales Hub on behalf of the Sales team
• Liaise with Sales Professionals to organise village tours for prospective residents on their behalf.
• Liaise and coordinate with Sales Professionals and other internal teams to gather property details, photos and updates.
• Create and maintain engaging, accurate property listings across Levande and multiple external real estate platforms.
• Coordinate with our Sales Professionals, Village teams and other internal teams to ensure smooth handovers of leads and timely follow-ups.
• Be the first point of contact for incoming enquiries, offering guidance, empathy and clear information to help people feel confident and supported.
• Achieve sales conversion targets, specifically focused on converting inbound phone enquiries to village tours.
• Support the broader Sales and Marketing team with administrative and coordination tasks.
• Contribute to Levande’s vision to be Australia’s most trusted provider of retirement communities.
• Delivering “Everyday Exceptional” through meaningful customer interaction, listening, understanding and supporting prospective residents as they consider their next chapter.
• Enhance Levande’s leadership position and reputation in the industry through sustainable sales practices and adherence to the Levande sales process.
• Build rapport with prospective residents and their families, understanding their needs and capturing key details in our CRM.
• Supporting internal teams by actively managing online property listings and coordinating our customer referral program with accuracy, care and attention to detail.
• Monitor online listing performance and ensure all listings reflect our brand and values.
• Deliver exceptional service and support to customers and team members.
• Manage the customer referral program (Friends to Neighbours) and associated processes.

Requirements

Are you someone who loves connecting with people and making a genuine difference in their lives? At Levande, we’re looking for a warm, organised and tech-savvy Sales Specialist to be a trusted first point of contact for customers and their families as they explore a move into one of our 59 retirement villages.

If you’re ready to bring your sales expertise, people skills, and passion for creating exceptional customer experiences to a role with real impact, we’d love to hear from you.

• Experience in a customer service, sales support or client-facing role, ideally in retirement living, real estate or aged care.
• Knowledge of the retirement living sector will be highly regarded.
• Strong attention to detail and organisational skills, with the ability to juggle multiple priorities.
• Work in a role where your empathy, curiosity and communication skills help build authentic relationships and make a meaningful impact.
• A team-oriented mindset and the ability to work independently.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with potential residents and their families, and a genuine desire to help others.
• Proficiency in using CRM software (Salesforce) and other sales tools.
• A warm, friendly and professional phone manner.

Benefits

• Enjoy opportunities for growth, learning and development within a respected and forward-thinking organisation.
• Work in a hybrid environment, with flexibility to balance time between home, our Support Offices and village communities.

Training + Development

Interview process

Visa Sponsorship

Security clearance