Senior Resident Manager

The Senior Resident Manager is responsible for the overall leadership of a team that oversees resident relations and the day-to-day operations of residential single-family homes within a District. Manages a team of Resident Managers that are each assigned a portfolio and other support roles. Ensures their team executes the operational strategy set forth by the District Manager and meets all goals related to resident operations.

• Drive collection strategy to minimize evictions and reduce delinquency.
• Manage, train, and coach team members, guiding them to reach their potential.
• Maximize retention rate and rate growth through lease renewals.
• Handle special-case properties, including those with evictions, escalated customer service issues, disposition considerations, and potential legal issues.
• Oversee resident relations and daily operations.
• Review resumes, conduct interviews, and strategically hire new team members.
• Ensure proper move-out reconciliation processes are followed.
• Deliver timely, professional responses to escalated resident issues.
• Drive the profitability of the assigned portfolio.

• Experience with property management software a plus.
• Strong relationship management and negotiation skills.
• Minimum of three (3) years of experience in a management role, managing direct reports required.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Bachelor’s degree preferred.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Valid driver’s license required.
• High School Diploma/GED required.

This position is eligible to receive quarterly bonus payments.

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Additional Compensation

The anticipated pay range/scale for this position is $71,545.00 to $89,448.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.