Operations Lead Connectivity, - Global at Kone in Chennai, Tamil Nadu, India | Kablio

Role

Description

sase management

automation framework

service delivery

compliance management

vendor management

performance monitoring

Project Management – Support Communication and timeline completion
Ensure automation aligns with security, compliance, and change management policies.
Support SASE platform updates, rule changes, and user access policies.
Manage relationships with managed service providers, ensuring delivery of contracted services.
Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
Maintain GSIP configurations and troubleshoot session-related issues.
Handle Escalations and Prioritize service-related requests
Collaborate with engineering teams to develop reusable automation frameworks and templates.
Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments.
Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
Ensure both platforms meet performance, reliability, and security standards.
Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR).
Participate in contract reviews, renewals, and negotiations with suppliers.
Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts.
Manage intercompany invoicing for shared connectivity services across business units.
Track operational costs and support budget planning and reporting.
Monitor service performance and coordinate issue resolution with stakeholders.
Identify opportunities to automate network Service provisioning, monitoring, and reporting.
Provide operational support for GSIP platforms to ensure stable voice and video communication.
Support for Factory Network – Factory request for network policy/user Policy/segregation request.
Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution.

Requirements

sase

itil

network automation

ssl

sd-wan

bachelor's

5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509.
Exposure to ITIL or similar service management frameworks.
Excellent communication, coordination, and documentation skills.
knowledge with network automation tools.
Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology.
Strong background in vendor and intercompany invoicing processes.
Understanding of voice protocols (SIP), cloud networking, and secure access technologies.
Ability to manage cross-functional teams and multiple operational priorities.
Understanding LAN and SD-WAN.
Good understanding of SIP, Network Security and IT/OT segregation
Bachelor's degree in information technology, Computer Science, or related field.
Proven experience in supplier management, especially with managed services.

Benefits

Virtual team working

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

sase management

automation framework

service delivery

compliance management

vendor management

performance monitoring

Project Management – Support Communication and timeline completion
Ensure automation aligns with security, compliance, and change management policies.
Support SASE platform updates, rule changes, and user access policies.
Manage relationships with managed service providers, ensuring delivery of contracted services.
Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
Maintain GSIP configurations and troubleshoot session-related issues.
Handle Escalations and Prioritize service-related requests
Collaborate with engineering teams to develop reusable automation frameworks and templates.
Handle vendor invoicing: validate services, reconcile bills, and ensure timely payments.
Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
Ensure both platforms meet performance, reliability, and security standards.
Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR).
Participate in contract reviews, renewals, and negotiations with suppliers.
Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts.
Manage intercompany invoicing for shared connectivity services across business units.
Track operational costs and support budget planning and reporting.
Monitor service performance and coordinate issue resolution with stakeholders.
Identify opportunities to automate network Service provisioning, monitoring, and reporting.
Provide operational support for GSIP platforms to ensure stable voice and video communication.
Support for Factory Network – Factory request for network policy/user Policy/segregation request.
Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution.

Requirements

sase

itil

network automation

ssl

sd-wan

bachelor's

5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509.
Exposure to ITIL or similar service management frameworks.
Excellent communication, coordination, and documentation skills.
knowledge with network automation tools.
Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology.
Strong background in vendor and intercompany invoicing processes.
Understanding of voice protocols (SIP), cloud networking, and secure access technologies.
Ability to manage cross-functional teams and multiple operational priorities.
Understanding LAN and SD-WAN.
Good understanding of SIP, Network Security and IT/OT segregation
Bachelor's degree in information technology, Computer Science, or related field.
Proven experience in supplier management, especially with managed services.

Benefits

Virtual team working

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow