Front Office Agent at The Lana, Dubai - Dorchester Collection in Dubai, Dubai, United Arab Emirates | Kablio

Role

Description

guest relations

hotel ambassador

guest tours

daily duties

culture promotion

relationship building

You’ll bring your unique personality and passion to the role and the team.
Our team of hosts is responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience.
You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.

Requirements

microsoft dynamics

opera

hotsos

front desk

english

empathy

You are confident, well spoken, generous and you can manage multiple relationships and tasks.
You will have previous experience in Front Desk or in Guest Relations.
English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are an advantage.
You have high empathy and guest centricity. Resilient.
You have a knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.

Benefits

Private Medical Insurance
Competitive Salary Package
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Complimentary stays with breakfast included in our sister Dorchester Collection hotels
Shared Company Accommodation
Flight Allowance every 24 months
Company provided transportation to and from work
Life Insurance
Service Charge
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent (Host) you’ll have the opportunity to bring these to life and continue to create our legacy.
World-class Development Opportunities
Uniform provided by the Company with complimentary laundry

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A symbol of opulence and refinement, this exclusive hotel sits at the heart of Dubai's most vibrant district.
It blends the finest architectural design with world-class service, offering an unparalleled luxury experience.
Its rooms and suites are designed to offer comfort and sophistication, with a focus on personalized service.
The hotel boasts cutting-edge amenities, including exceptional dining, wellness facilities, and event spaces.
Guests can expect a curated experience that reflects the essence of modern luxury in the heart of Dubai.
The Lana also stands out for its panoramic views of the Dubai skyline and the serene waters of the Arabian Gulf.
Located close to iconic landmarks, it is a prime destination for both leisure and business travelers seeking high-end experiences.

Culture + Values

A renowned hospitality destination blends modernity with classic elegance in its refined approach.
They are dedicated to creating a space of understated luxury where guests feel at home.
They focus on personalized service and attention to detail to ensure every experience exceeds expectations.
They value excellence, sophistication, and innovation, offering exceptional experiences in every aspect of the stay.
They are committed to craftsmanship and impeccable service.

Environment + Sustainability

Net-zero by 2030

Sustainability Goal

Aim to achieve net-zero carbon emissions by the year 2030.

Dedicated to minimizing environmental impact and embracing sustainability in every aspect of operations.
Commitment includes energy efficiency, water conservation, and waste reduction strategies.
Focus on sourcing local and sustainable products whenever possible.
Implementation of green technologies and eco-friendly building practices.
Continuous monitoring and assessment of environmental performance to ensure ongoing improvement.

Inclusion & Diversity

Articles

The Lana now open (Dorchester press release)

The Lana introduces a discovery tour of legendary architects

Inside Dorchester Collection’s new luxury Lana hotel in Dubai (NY Post review)

Reddit review: user stays in Lana Suite

Role

Description

guest relations

hotel ambassador

guest tours

daily duties

culture promotion

relationship building

You’ll bring your unique personality and passion to the role and the team.
Our team of hosts is responsible for acting as a hotel ambassador during the whole day. This will include showing guest’s round, conducting daily duties in an efficient and timely manner, be empathetic and guest centric focus. All of this to ensure our guests receive nothing but the best experience.
You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.

Requirements

microsoft dynamics

opera

hotsos

front desk

english

empathy

You are confident, well spoken, generous and you can manage multiple relationships and tasks.
You will have previous experience in Front Desk or in Guest Relations.
English is the primary language used in our hotel. You can comfortably communicate in this language. Additional languages are an advantage.
You have high empathy and guest centricity. Resilient.
You have a knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.

Benefits

Private Medical Insurance
Competitive Salary Package
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Complimentary stays with breakfast included in our sister Dorchester Collection hotels
Shared Company Accommodation
Flight Allowance every 24 months
Company provided transportation to and from work
Life Insurance
Service Charge
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Front Office Agent (Host) you’ll have the opportunity to bring these to life and continue to create our legacy.
World-class Development Opportunities
Uniform provided by the Company with complimentary laundry

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A symbol of opulence and refinement, this exclusive hotel sits at the heart of Dubai's most vibrant district.
It blends the finest architectural design with world-class service, offering an unparalleled luxury experience.
Its rooms and suites are designed to offer comfort and sophistication, with a focus on personalized service.
The hotel boasts cutting-edge amenities, including exceptional dining, wellness facilities, and event spaces.
Guests can expect a curated experience that reflects the essence of modern luxury in the heart of Dubai.
The Lana also stands out for its panoramic views of the Dubai skyline and the serene waters of the Arabian Gulf.
Located close to iconic landmarks, it is a prime destination for both leisure and business travelers seeking high-end experiences.

Culture + Values

A renowned hospitality destination blends modernity with classic elegance in its refined approach.
They are dedicated to creating a space of understated luxury where guests feel at home.
They focus on personalized service and attention to detail to ensure every experience exceeds expectations.
They value excellence, sophistication, and innovation, offering exceptional experiences in every aspect of the stay.
They are committed to craftsmanship and impeccable service.

Environment + Sustainability

Net-zero by 2030

Sustainability Goal

Aim to achieve net-zero carbon emissions by the year 2030.

Dedicated to minimizing environmental impact and embracing sustainability in every aspect of operations.
Commitment includes energy efficiency, water conservation, and waste reduction strategies.
Focus on sourcing local and sustainable products whenever possible.
Implementation of green technologies and eco-friendly building practices.
Continuous monitoring and assessment of environmental performance to ensure ongoing improvement.

Inclusion & Diversity

Articles

The Lana now open (Dorchester press release)

The Lana introduces a discovery tour of legendary architects

Inside Dorchester Collection’s new luxury Lana hotel in Dubai (NY Post review)

Reddit review: user stays in Lana Suite