Executive Concierge

Description

• Coaching, mentoring and providing training to other members of the resident services team
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Jumping in and covering for team members when needed
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Solving problems and providing timely assistance to residents and prospects with care
• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Stepping in and taking responsibility for leading when the PM/APM is not present
• Solving problems for your customers and treating them like you would your best friend
• Generating awareness, interest and excitement via social media
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Playing an active role in making certain the community is impeccable
• Building a motivating environment that encourages your team to give their very best

Requirements

• A sharp professional appearance
• Outstanding communication skills, both written and verbal
• Competent with various software, apps and computer programs
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
• An eye for detail and a knack for anticipating a customer’s needs
• Meticulously following up with everyone
• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.

Benefits

• Tuition reimbursement. Plus, many other programs to support career development and growth.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Competitive compensation.
• Working weekends or evenings depending on the shift
• Retirement planning. We offer a 401k program with a company match.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.

Training + Development

Interview process

Visa Sponsorship

Security clearance