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Regional Manager, Facilities
Jll
JLL provides professional services in real estate and investment management worldwide.
Lead regional facilities ops, ensuring safety, service delivery, budget compliance and client satisfaction.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
Monitor and review preventive maintenance programs.
Sets overall vision and leadership for the operations team across respective region of sites
Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures
Develop and maintain operating budgets for all sites, meeting targets as defined in SLAs. Provide written variance analysis and forecast to client
Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity. Motivate employees with recognition and career growth opportunities.
Team with Sourcing Manager to bid and contract for scheduled and operational maintenance and project services
Oversee the environmental and safety program for the sites and foster a “Safety First” culture within the JLL and supplier teams
Develop and maintain positive relationship with Client and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativity
Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
Coordinate the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's assets
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Manage third-party contractors/vendors engaged in operating and maintaining properties
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Maintain site performance indicators
Develop property specific multi-year capital improvement project plans.
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Utilize data to develop trends and insights that will drive continuous improvement in the site performance
Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Manage the process to complete the projects
Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
Establish and execute strategic direction for operations & maintenance team in alignment with client goals. Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
What you bring
ms office
engineering degree
5 years
building systems
commercial leases
leadership
Strong organizational and client relationship management skills
Proficient in MS Office, and possess strong written, verbal and people skills
Ability to multitask and work without direct supervision
Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
Familiarity with and understanding of building systems
Undergraduate degree in Engineering, Business Administration, or related field preferred with a minimum 5 years direct supervision of a facilities organization
Ability to plan and manage within budget and time constraints
Advanced understanding of commercial leases, contract documents and routine accounting methods
Strategic thinker with strong implementation orientation
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