Senior Field Service Technician

Description

• Prepares all documents and reports to be delivered to the customer representative. Reports work done in a timely manner and follows up when needed.
• Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities.
• Identifies suggestions for product and quality improvement and communicates them within the organization. Provides recommendations to management to improve operations and customer service.
• Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally.
• Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
• Applies safety rules and practices, as well as environmental responsibilities. Reports unsafe practices and incidents.
• Provide technical guidance and mentorship to junior technicians, assisting them in developing their skills and expertise.
• Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues.

Requirements

• Advanced level of ability to use Microsoft Office products.
• Advanced level ability to interact and communicate (written and verbal) information
• Will consider High School Diploma/GED and 8 or more years' experience.
• Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
• Advanced ability to write test plans and reports detailing test results
• Works well with others.
• Must have valid US Drivers License
• Moderate ability to self-Project Manage using MS Project or Excel.

Benefits

• Company paid AD&D (1X base pay)
• Employee Assistance Program
• Company paid life insurance (2X base pay)
• Employee discount program
• Parental Leave - up to 6 weeks
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Employee Stock Acquisition Plan (ESAP)
• Choice between two dental plan options: Core and Core Plus
• Voluntary life and AD&D - 100% employee paid up to maximums
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Vision benefit
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• 401k Savings Plan with Company Contributions
• Short Term Disability - up to 26 weeks - Company paid

Training + Development

Interview process

Visa Sponsorship

Security clearance