Bilingual Occupancy Specialist I (Historic Prospect Heights)

Description

• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software.
• Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Conduct the recertification interviews with residents. Review each recertification to ensure that all checklist items are complete. Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
• Assist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only).
• Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Complete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork.
• Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).

Requirements

• Associate's degree.
• Bilingual in English and Spanish.
• Certified Occupancy Specialist (COS) certification.
• Experience with Yardi or RealPage property management software.
• Proficiency in Microsoft Office applications.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Outstanding verbal and written communication skills.
• LIHTC and HOME experience.
• Ability to complete repetitive tasks with a high level of detail.
• Certified Professional of Occupancy (CPO) certification.
• SHCM certification.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to plan and schedule 4 months of work activity.
• Superb attention to detail.
• Minimum of 1-3 years of experience in affordable housing and customer service.
• High school diploma or GED equivalent.

Benefits

• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• Tuition Reimbursement program and continuous training and development opportunities
• Various Comprehensive Medical, Dental, & Vision plan options
• 401(k) plan options with a company match
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Flexible and/or Hybrid schedules are available for certain roles

Training + Development

Interview process

Visa Sponsorship

Security clearance