Field Services Engineer

Upon hiring, the candidate will receive hands-on training by participating in commissioning projects and field service jobs alongside experienced members of the Service Solutions team. Once a sufficient level of competence is reached, the candidate will be expected to execute tasks autonomously, with remote support from the team.

You’ll work with cutting-edge technologies including Substations, FACTS (Flexible AC Transmission Systems), and HVDC systems, contributing to the reliability and performance of the grid.

Join Hitachi Energy’s Grid Integration Service Solutions team and play a vital role in supporting advanced power systems across Canada. As a Field Service Engineer, you’ll be at the forefront of maintaining and optimizing high-voltage installations in both utility and industrial environments.

• Serve as the first point of contact and subject matter expert for maintenance and repair of FACTS & HVDC stations/systems.
• Own customer issues and collaborate with warranty project managers to resolve them efficiently.
• Ensure compliance with health and safety protocols during all work activities.
• Provide customer support via phone and on-site deployments.
• Offer technical guidance and mentorship to less experienced personnel, including leading customer training sessions.
• Support sales efforts during site visits by promoting Hitachi Energy and identifying potential business leads.

• Experience with computer-based control systems.
• Hands-on experience with substation equipment, protection relays, HV breakers, transformers, and electrical apparatus.
• Minimum 5 years of experience in substations and industrial electrification projects
• Strong knowledge of electrical safety, regulations, and compliance.
• Strong communication, leadership, initiative, and analytical skill).
• Willingness to travel extensively.
• Bachelor’s degree in Electrical Engineering (Power Systems preferred).
• Ability to perform under pressure in time-critical scenarios.
• Familiarity with Power Electronics, SVC, SC, or HVDC technologies is a plus.
• Ability to lead subcontractors and customer resources when needed.
• Member of a Professional Engineering association in Canada (or eligible).
• Proficient with relevant computer tools
• Knowledge of electrical standards (ANSI, CSA, IEC, etc.

• Hybrid work from home policy.
• Pension plan with attractive employer contribution.
• 24/7 employee and family assistance program.
• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine ser-vice.
• Fitness and wellness program
• Bonus program.