Credit and Collections Specialist

Description

• Process and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accounts
• Collaborate with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely manner
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Exhibit and adhere to the established Visual Comfort Company Values.
• Perform audits and reconciliations, while resolving account issues
• Resolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc.
• Manage assigned customer accounts to ensure they are maintaining established credit privileges

Requirements

• Demonstrate exceptional communication across all contact channels, including email, chat and phone
• Two years of previous experience in Credit and Collections, or Accounts Receivables
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule
• Be fully present in the workplace to effectively collaborate and communicate amongst co-workers and teams
• Strong aptitude for and proficiency navigating systems and programs including Microsoft Word, Excel, and Outlook.
• Ability to prioritize and handle multiple tasks and changing priorities
• Must demonstrate maturity in judgement, commitment, dependability, punctuality
• Exceptional organizational and time management skills, with a strong attention to detail
• Must be able to read, write, and speak English.
• Associate’s degree with specialization in Accounting, Finance, or Business
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation

Benefits

• Team Member discounts on Visual Comfort Products
• Company provided Life Insurance and Short-Term Disability
• Closed on all major holidays
• 401(k) Employer Match
• Competitive compensation
• Competitive Medical, Dental and Vision Benefits
• Generous Vacation and Paid Time Off Programs

Training + Development

Interview process

Visa Sponsorship

Security clearance