Lennox
Designs, manufactures and markets HVAC and refrigeration solutions for residential and commercial use.
1 days ago
$66,000 - $87,150
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Richardson, Texas, United States
Office Full-Time
Company Size
14,200 Employees
Service Specialisms
Sector Specialisms
Description
wi‑fi support
reliability reporting
ticket management
process improvement
design review
salesforce support
Under general supervision, this mid‑level position reports to the Supervisor of the Inside Residential Technical Support Group, Communicating Controls Support, and serves Lennox personnel, homeowners, and dealers.
- Provide feedback on Communicating Controls issues to product, control, and IT teams.
- Collaborate with IT and Controls teams to resolve Wi‑Fi connectivity problems.
- Identify reliability improvement areas and report findings to Engineering.
- Record call details in the database for follow‑up.
- Implement process improvements.
- Open and monitor IT support tickets.
- Support safety, service, and product audits of Communicating Controls.
- Participate in independent design reviews for upcoming product launches.
- Assist with consumer, dealer, serviceability, safety, and documentation support for Communicating Controls projects.
- Aid launch of new Communicating Controls products and software updates.
- Contribute to Salesforce.com implementation by providing input and troubleshooting codes.
Requirements
hvac
wi‑fi
sap
microsoft office
high school
troubleshooting
Success in this role requires core competencies such as situational adaptability—adjusting approach to shifting priorities, decision quality—making thoughtful, timely decisions with stakeholder buy‑in, and a results‑driven mindset—taking ownership to meet deadlines and exceed expectations.
The ideal candidate holds a high‑school diploma or equivalent, with 2‑5 years of related experience, preferably in HVAC controls, smart/communicating thermostats, home automation, application programming, networking, and Wi‑Fi support. Strong analytical, troubleshooting, multitasking, verbal and written communication, and customer service skills are essential, along with proficiency in Microsoft Office; SAP experience is a plus.
Benefits
Compensation is salaried non‑exempt, with a starting salary range of $66,000‑$87,150 annually, plus eligibility for a performance bonus. Salary may vary based on geography, skills, education, and experience.
Benefits include tuition reimbursement, medical, dental, and vision insurance, prescription coverage, a 401(k) plan, short‑term disability, 8 weeks paid birthing leave, 2 weeks paid bonding leave, life and long‑term disability insurance, up to 12 days paid time off, 2 well‑being days, 1 volunteer day, 12 paid holidays, and 3 floating holidays per year, subject to eligibility.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1895 Founding
Historical Beginnings
The company was established in 1895 by inventor Dave Lennox, revolutionizing furnace designs.
S&P 500 Listed
Financial Milestone
The company is publicly traded and ranks among S&P 500 firms following a financial resurgence.
3 Locations
Manufacturing Hubs
The company operates major manufacturing facilities across three key regions.
- Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
- It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
- Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
- Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.
Culture + Values
- Integrity
- Respect
- Excellence
- Accountability: We deliver on our commitments.
- Positive Engagement: We energize and motivate others.
- Trust: We are always honest, ethical, and safe.
- Customer Experience: We earn the loyalty of our customers.
- Sustainability: We care for our community and planet.
- Talent: We foster belonging and create opportunities to grow.
- Innovation: We embrace original ideas and creative solutions.
- Quality: We strive for continuous improvements.
- Results: We prioritize superior outcomes for our shareholders.
Environment + Sustainability
13th
Sustainability Leader
Ranked among Barron's 100 Most Sustainable Companies, showcasing commitment to environmental and social responsibility.
1%
Community Investment
DONATES up to 1% of net income to health, education, and environment causes, reflecting dedication to social responsibility.
- Offers paid volunteer time off for community and environmental non‑profits.
- Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
- ENERGY STAR Most Efficient products (Lennox Ultimate Comfort System™).
- ‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
- Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
- Net‑zero target date: **not publicly disclosed** on official site.
Inclusion & Diversity
Three Years
Consecutive Certification
The company has been Great Place to Work–certified for three consecutive years, highlighting its commitment to fostering an inclusive workplace culture.
2024 Rank
Top Workplace Recognition
Recognized in the U.S. News & World Report Best Companies to Work For 2024 list, showcasing its inclusive and empowering workplace culture.
- Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
- Inclusive recruiting practices and development programs supporting equity.
- Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
- No public gender-based workforce statistics disclosed.