Housing Services Support (Part Time)

Description

• Working with our customers and local partners to resolve issues quickly and you’ll think differently making business decisions that have a lasting positive impact on our neighbourhoods.
• Working closely with our Housing Services Co-ordinators to provide excellent customer experience as part of a ‘first response team’.
• Consistently exceed performance targets and always be thinking of new ways to improve the service.
• You’ll be the administration contact within the team, assisting with answering calls and queries, raising purchase orders etc.

Requirements

• Confident negotiating and handling challenging conversations whilst being respectful and considerate to our customers and stakeholders.
• Part of a large team of over 180 colleagues, so support and guidance are constantly on hand. Training is provided so no specific housing-related experience is necessary but as the front face of Thirteen, strong customer service and relationship-building skills are key.
• Confident in your use of IT and systems as you’ll use a range of technology in this role.

Benefits

• Opportunities to buy and sell annual leave.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Salary - £13,332 per annum (FTE £26,664)
• Be a part of a company that offers tailored support services, going beyond just housing solutions.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.

Training + Development

Interview process

Visa Sponsorship

Security clearance