Field Service Engineer
Baxi
Field service engineer visits customers for diagnostics, repairs, servicing of gas boilers.
25 days ago ago
£43,673 - £43,673
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Reading, England, United Kingdom
Field
Company Size
6,400 Employees
Service Specialisms
Service
Maintenance
Repair
In‑house design
Project management
Technical support
Prefabricated modular solutions
Turnkey energy centres
Sector Specialisms
Domestic Heating
Commercial Heating
Renewable Technologies
Solar Thermal Hot Water Systems
Ground Source Heat Pumps
Air Source Heat Pumps
Biomass Boilers
Micro Combined Heat and Power
Role
What you would be doing
servicing
repairs
diagnostics
commissioning
tablet scheduling
van stock
- You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
- Manage your workload of daily appointments via a tablet device
- Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.
- Providing excellent customer service through effective communication
What you bring
boiler service
customer service
diagnostics
driving licence
acs certification
- A background in servicing, repair and maintenance of gas boilers
- You will be capable of delivering excellent customer service and top-quality solutions.
- Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Full Driving License
- PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
- Hold domestic Gas ACS Certification or equivalent
- Bonus Scheme
- Pension Scheme
- Fully stocked VW Transporter van
- Up to five working weeks holidays
- Option to buy extra holidays
- Employee discounts
- Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- role may require background checks; employment offers depend on obtaining relevant checks.
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Company
Overview
Founded in 1866
Year established
The company was established in Preston in 1866, marking the beginning of its legacy in heating innovation.
€1–2 billion turnover
Parent company revenue
The parent company operates on a significant scale, with an annual turnover of €1–2 billion.
70+ countries
Global reach
The company operates internationally, selling products in over 70 countries under the BDR Thermea brand.
150+ years history
Industry experience
With over 150 years of history, the company has consistently demonstrated its commitment to innovation and quality.
- Evolved into a heating innovation leader, starting as a steel boiler maker.
- Ranges from home boiler installations to commercial plant rooms and district heating HIUs.
- Specializes in residential and commercial heating, energy systems, infrastructure deployments, utility-scale plant rooms, and digital controls.
- Offers prefabricated 'plant room in a box' solutions for rapid deployment and on-site connection.
23,000+ activities
Career Development Activities Completed
Employees engaged in a wide range of learning opportunities, showcasing a strong commitment to professional growth and development.
6 logins/month
Employee Training Engagement
Average number of monthly logins per employee to access career development resources, reflecting ongoing dedication to upskilling.
- Committed to providing affordable, efficient, and proven technology
- Deliver products and services that customers can trust and rely on
- Ensure products are easy to install, use, and maintain
- Customer focus: customers are at the center of everything we do
- Reliability and quality: high-quality materials, rigorous testing, total peace of mind
- Emphasis on learning & development: employees complete on-the-job learning (70%), coaching (20%), structured training (10%)
2030 target
Carbon Neutrality Goal
Aims to achieve net-zero emissions across UK and Ireland operations.
35% reduction
Emissions Decrease
Carbon emissions in 2021 were 35% lower compared to 2019 levels.
99% recycled
Waste Recycling Efficiency
Achieved near-perfect recycling of waste in 2021.
100% renewable
Electricity Source
All electricity is sourced from renewable energy.
- Switching company fleet to electric/hybrid cars and trialling electric vans
- Launched low carbon technologies: air source heat pumps, electric boilers, hydrogen‑ready boilers; first 100% hydrogen commercial boiler trials planned
- Committed to diverse and inclusive workplace culture supporting equal opportunities
- Working to remove barriers, discrimination, and intolerance
- Actively working to reduce gender pay gap and promote equal opportunities
- Attracting, developing, retaining talented women; collaborating with Construction Inclusion Coalition
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