Assistant Service Manager

Description

• Assist in the preparation of annual budgets for operating and capital expenditures.
• Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut-off, sewer clean-outs, and inventory of parts and supplies.
• Enforce safety policies and OSHA regulations. Stay current on all applicable building codes and safety standards, as required.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences, patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security system, pool area, tile, and other equipment as required.
• Monitor and evaluate the physical condition of the community and correct unsafe conditions, install locks, parts, safety devices and make repairs as needed.
• Ensure adherence to uniform policy.
• Perform routine preventative maintenance on equipment.
• Move appliances, equipment, furniture as needed in accordance with generally accepted safety precautions.
• Supervise all aspects of maintenance on community, including staff, vendors, and contractors.
• Maintain and schedule 24-hour emergency coverage, alternating on-call requirement.
• Handle make-readies in a timely manner as directed by Community Manager.
• Assist in supervising activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
• Assist Service Manager in operating community within budgeted guidelines.
• Assist in hiring staff and evaluating service employee performance.

Requirements

• Ability to anticipate the maintenance needs of the property
• Knowledge of basic interior and exterior building maintenance
• Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
• Excellent written and verbal communication skills.
• Ability to analyze problems and develop solutions
• Possible exposure to changing weather conditions and chemical fumes
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• Knowledge of OSHA requirements
• Knowledge of communication and alarm systems
• EPA certification required for properties with A/C units, as well as pool operations, electrical and universal certification
• Strong leadership skills and attention to detail
• Ability to work independently, prioritize work, and ask for further clarification when necessary.
• Ability to keep sensitive information highly confidential
• Strong organizational and interpersonal skills, and the ability to deal professionally with co-workers, residents, and vendors
• Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
• Experience managing a service team
• Valid Driver’s license
• An open mind for new ideas and creative methods
• Knowledge of lighting, power systems, and energy consumption
• High School diploma or equivalent
• Knowledge of HVAC and Plumbing
• Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
• 5+ years practical experience, verification of maintenance experience, and demonstrated skills
• Yardi experience preferred
• Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.

Benefits

• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!
• Fair housing training

Training + Development

Interview process

Visa Sponsorship

Security clearance