Field Services Engineer

The Cooling Field Service Engineer is responsible for commissioning, maintenance, troubleshooting, and repairing cooling systems in the data center. The role involves traveling to client sites, ensuring equipment operates efficiently, and delivering high-quality service to maximize customer satisfaction.

• Maintain accurate service records, documentation, and reports.
• Collaborate with engineering and product teams to provide feedback for product improvements.
• Diagnose mechanical, electrical, and control issues; carry out necessary repairs and adjustments.
• Support continuous improvement initiatives and uphold high service quality standards.
• Commission, inspect, and service cooling systems and related equipment.
• Perform routine preventive maintenance, testing, and calibration of cooling systems.
• Manage spare parts, tools, and equipment efficiently.
• Provide technical training and support to clients on system operation and best practices.
• Ensure compliance with safety regulations, environmental standards, and company policies.
• Respond to customer service calls, provide on-site technical solutions, and ensure timely resolution of issues.

• Frequent travel to customer sites (regional/national).
• Willingness to travel frequently and work independently.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Good communication and customer service skills.
• Strong knowledge of thermodynamics, fluid mechanics, and control systems.
• On-call availability for emergency support.
• HVAC/R certification, EPA/F-Gas license, or equivalent (preferred).
• Certification in HVAC/R or relevant trade license (preferred).
• Hands-on experience in servicing cooling products (HVAC, refrigeration, chillers, cooling towers, or similar equipment).
• Exposure to mechanical, electrical, and environmental hazards (with required PPE provided).
• Proven experience in servicing HVAC/refrigeration/cooling systems.
• Strong knowledge of thermodynamics, refrigeration cycles, and control systems.
• Degree/diploma in Mechanical Engineering, Electrical Engineering, HVAC Technology, or related field.
• Excellent troubleshooting and problem-solving skills.
• Bachelor’s degree or diploma in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC Technology, or related field.
• Familiarity with industry standards (ASHRAE, EPA, F-Gas, etc.) is a plus.
• Ability to read and interpret mechanical/electrical drawings and technical manuals.
• Proficient in troubleshooting and repairing mechanical and electrical components.
• Strong communication and customer service orientation.

Working Conditions