Patient Services Representative I
Ashbaugh Beal
Greets patients, registers them, collects payments, handles calls and appointments.
22 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Albuquerque, NM
Onsite
Company Size
22 Employees
Service Specialisms
Commercial Litigation
Construction Law
Corporate/Securities Law
Insurance Recovery
Intellectual Property
Property Damage Solutions
Sector Specialisms
Construction
Real Estate
Environmental
Employment
Property Damage
Corporate/Securities Transactions
Insurance Recovery
Commercial Litigation
Role
What you would be doing
data entry
document scanning
cash reconciliation
phone answering
patient check‑in
appointment scheduling
- Enters accurate patient data into the computer system on a daily basis.
- Scans patient registration documents as directed.
- Keeps accurate, balanced, locked cash bag/box, and is personally responsible for any imbalance in the daily reconciliation of cash receipts.
- Follows appropriate computer downtime procedures.
- Answers the telephone and connects callers to the appropriate offices or individual staff.
- Greets other visitors to the health center and directs them to the appropriate offices or individual staff.
- Meets with patients to collect required personal, health, and insurance information for the permanent patient record.
- Pulls and files medical charts when necessary.
- Updates patient records to verify contact information.
- Collects patients’ copay/coinsurance/deductible visit deposit at time of service
- Greets new and returning patients and clients entering the health center and checks them in for scheduled and walk-in appointments.
- Verifies personal income according to established guidelines for all patients.
- Schedules new office appointments and return appointments.
- Provides general information to patients concerning functions of FCCH.
What you bring
high school
computer skills
bilingual
problem solving
phone scheduling
patient registration
- Ability to analyze and solve problems.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Bi-lingual English/Spanish is preferred.
- Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.
- Demonstrates knowledge of applicable FCCH patient-related forms and programs.
- Receptionist skills.
- Ability to use a multi-line telephone to schedule appointments.
- Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
- High School graduate or GED certificate
- Skill in the use of personal computers and related software applications.
- Three to six months related experience and/or training is required.
- Knowledge of planning and scheduling techniques.
- Ability to work on multiple tasks within established deadlines.
- Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
- Ability to maintain quality, safety, and/or infection control standards.
- Ability to take the initiative to resolve patient concerns and problems.
- Ability to work under the direction of a supervisor and follow instructions for work completion.
- Able to work well with diverse groups of people
- Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
- Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
- Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
- Knowledge of patient registration procedures and documentation.
- Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
- Basic knowledge of general office procedures to include filing, copying, and faxing.
- Verifies insurance eligibility for Medicaid, Medicare, and third-party payors.
- MINIMUM EDUCATION AND EXPERIENCE
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a focus on resolving complex business disputes and guiding clients through financial restructuring.
- Has carved out a niche in providing tailored legal solutions for clients facing high-stakes challenges.
- Offers a full spectrum of services for businesses involved in construction, real estate, and other high-risk sectors.
- Specializes in navigating clients through complicated commercial litigation, mergers, acquisitions, and bankruptcies.
- Regularly works with both public and private sector clients, offering strategic counsel for financial turnaround and risk management.
- Key areas include construction law, business litigation, corporate restructuring, and real estate transactions.
- Known for its practical approach and deep understanding of industry-specific regulations, making it a trusted advisor in complex matters.
- Has developed a reputation for handling cases that involve large-scale projects and transactions with high stakes.
- A unique blend of legal and financial expertise that allows them to provide integrated solutions across industries.
- Delivering high-quality legal services with integrity and professionalism.
- Commitment to client service and building long-term relationships.
- Innovation and adaptability to meet client needs and market demands.
- Teamwork, collaboration, and fostering a positive workplace culture.
- Providing a respectful and supportive environment for employees to grow professionally.
- Committed to reducing environmental impact and enhancing sustainability practices.
- Focus on energy-efficient practices and reducing waste in office operations.
- Adopting sustainable technology and practices for document management and energy usage.
- No clear net-zero target date or measurable sustainability goals published on official platforms.
- Values diverse perspectives to foster an inclusive work environment.
- Creates a workplace where all employees are treated with respect and given equal opportunity.
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