Concierge

The purpose of the Concierge role is to provide exceptional resident support during an upcoming elevator renovation project. This team member will serve as a key point of contact, helping alleviate stress and ensuring a positive resident experience throughout the duration of the project. The Concierge will assist with daily requests, provide directional support, and enhance overall satisfaction by delivering responsive and courteous service.

• Respond to resident questions and service requests in a timely and professional manner.
• Customer Service – Responds promptly to requests for service and assistance.
• Assist residents and guests with navigation of alternate routes during elevator renovations.
• Receive and deliver packages, groceries, and food deliveries to resident units.
• Perform door-to-door trash collection as needed.
• Offer pet assistance, including short walks or letting pets outside for brief periods.
• Provide assistance with loading and unloading items into or out of resident vehicles.
• Attendance/Punctuality – Arrives to work and appointments on time; ensures responsibilities are covered when absent.
• Monitor the front lobby, entrance, and common areas for cleanliness and presentation.
• Provide general support to the leasing or property management office.
• Safety and Security – Follows safety procedures; reports potentially unsafe conditions; uses equipment properly.

Ability to apply common sense and follow written or verbal instructions. Must be able to solve practical problems using standard procedures.

Ability to read and understand basic written instructions, recognize similarities and differences in words and numbers, and communicate clearly in writing and speech.

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to climb multiple flights of stairs on a routine basis.
• Exposure to various weather conditions including heat, cold, wet, or humid environments.
• Highly organized, self-motivated, and professional demeanor.
• Dependability – Follows instructions and meets commitments; communicates proactively with management about progress or delays.
• Adaptability – Adjusts to changes and manages competing demands effectively.
• Comfortable working with residents and guests from diverse backgrounds.
• Weekend availability is required.
• Must be able to pass a background check and drug screening.
• Requires frequent standing, walking, climbing stairs, stooping, kneeling, crouching, and lifting up to 50 lbs.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Previous experience in customer service, hospitality, or office support preferred.