Concerto Support & Change Co-Ordinator
Bellrock Group
First‑line support for Concerto CAFM and coordinate system change & training.
11 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Leicester, England, United Kingdom
Office Full-Time
Company Size
500 Employees
Service Specialisms
Facilities services
Security investigation
Cleaning services
Protective services
Risk & special services
Technology services
UAV services
Training services
Sector Specialisms
Education
Healthcare
Local Government
Central Government
Retail
Leisure
Commercial
Property Management
Role
What you would be doing
change logs
bug testing
training docs
concerto support
stakeholder updates
ccn coordination
- Maintaining change and training logs; reporting progress to relevant leads.
- Testing and escalating system bugs and errors to the relevant teams for resolution.
- Leading or assisting with teams training sessions, user testing, and creating training documentation for Concerto and other systems.
- Resolving queries relating to Concerto (Online CAFM System) through the ticketing system.
- Supporting weekly mobilisation communications to update Bellrock stakeholders on new clients, exits, and live projects.
- Coordinating CCN activities across departments, ensuring alignment between teams and clear communication of change impacts.
What you bring
communication
training
cafm
it
customer service
organisational
- Excellent communication skills – both verbal and written – with a professional and proactive approach.
- Experienced in developing clear, user-friendly training materials and documentation.
- Ability to work with diverse stakeholders across departments.
- IT literate and confident navigating CAFM systems
- Ability to prioritise and manage multiple tasks effectively under pressure.
- Strong customer service focuses on the ability to liaise effectively with stakeholders at all levels.
- Comfortable delivering one-to-one or small group training.
- Exceptional attention to detail and organisational skills.
- Excellent IT skills and confidence in using a variety of business systems.
- Strong organisational and coordination skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
- With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
- The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
- The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
- Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
- The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
- The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.
- Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
- Be Kind – we respect people for who they are and the contribution they make.
- Dare To Be Different – we go beyond the ordinary to be extraordinary.
- Do The Right Thing – we strive to do what is right, every time, with integrity.
- Smash It! – we seize the moment, do our best, and hit it out of the park.
- Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
- Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet
2040 Goal
Net-Zero Commitment
Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.
100% Renewables
Electricity from Renewables
Aims to source 100% of electricity consumption from renewable energy by 2025.
33% Reduction
Construction Emissions
Aims to reduce carbon emissions from construction materials by 33% by 2024.
50% Reduction
Business Flights
Aims to reduce business flight emissions by 50% by 2026.
- Transitioning to electrified vehicle fleet and incentivising clients similarly
- Transferring corporate office power and heat generation to renewables
12 Weeks Maternity
Enhanced Family Leave Duration
Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.
- Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
- Focus on equity (allocating resources/opportunities according to individual needs)
- Goal: create a workplace where people can be their authentic selves and thrive
- Board-level position for DE&I via Chief People Officer
- Gender Pay Report published (implies transparency)
- No numerical gender breakdown publicly disclosed
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