Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Represent Plug Power in a professional manner at all times and in all interactions
Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Manages preventative maintenance schedule to ensure hydrogen systems are maintained.
Exhibiting and enforcing safety procedures in the field or customer sites.
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
Certifies efficiency audits are completed monthly or as required.
Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed
Sends accurate daily BOD and EOD reports (OJT)
Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite.
Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
Maintenance and service of fuel cells at customer sites.
Perform H2 pad and dispenser inspections (OJT)
Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites.
Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems.
If issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention.
Ensures daily pad inspections are completed and work orders are entered for identified deficiencies.
Purchasing tools, equipment, and parts for customer service and support as required.
Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)
Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
Create work orders, order parts, properly close-out work orders (OJT)
All Lead Technicians are expected to ensure site truck availability at their designated customer sites.
Providing emergency support service to customers as required.
May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
Uses time productively and finds opportunities to make helpful contributions; even during low volume repair periods
Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions.
Supports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily.
Requirements
lift truck
multimeter
excel
3+ years
high school
customer service
Understands and can demonstrate how to receive / ship batteries and parts (OJT)
Must be able to lift 50 pounds on regular basis unassisted
Knowledge of lift truck operation and applications is highly preferred
Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
Understands and can demonstrate use of multimeter (OJT)
Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
Ability to work independently
Customer service skills, representing PLUG in a professional manner at all times
Employee consistently demonstrates punctuality and reliability
Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
Three (3) or more years of direct experience in mechanical and electrical troubleshooting
Understands and can demonstrate how to hook up and use HPTT (OJT)
Demonstrated ability to lock cascade valves (OJT)
Practices and exhibits 5S standards
Ability to replace a stack on various GenDrive models (OJT)
Plug Power’s weekly availability target is 99% or greater
Strong communication skills including verbal and written abilities
Excellent verbal and written communication skills
Punctual and reliable
Appropriately escalates to tech support and management when needed (OJT)
Excellent task-oriented follow-through
Formal training and education may be also considered in lieu of direct experience
Creativity in solving technical problems
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)
All necessary onboarding/customer site training is complete (outlined on LMS training site)
Capable to reset H2 gas compressor (OJT)
Minimum high school diploma or equivalent with technical electrical coursework
Willing and able to respond to off-shift needs
Demonstrates adherence to all Field Service processes and procedures
Exceptional time management skills with the ability to handle multiple tasks
Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)
Ability to remove and replace fueling nozzle (OJT)
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
General mechanical aptitude is required
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1997
Year of establishment
The company was established in 1997 with a focus on pioneering hydrogen fuel cell systems.
$629M Revenue
Annual revenue in 2024
The company generated $629 million in revenue in 2024, reflecting its growing presence in the hydrogen ecosystem.
69,000+ Systems Deployed
Fuel cell systems worldwide
Over 69,000 fuel cell systems have been deployed, showcasing the company's extensive reach.
250+ Fueling Stations
Global fueling infrastructure
More than 250 fueling stations have been built, supporting the hydrogen ecosystem.
Pioneered hydrogen fuel cell systems to replace batteries in forklifts and industrial vehicles.
Expanded into a full hydrogen ecosystem: producing, liquefying, storing, transporting, dispensing, and converting hydrogen to power.
Notable customers include Amazon, Walmart, BMW, and Renault, with strategic joint ventures like HYVIA in Europe.
Recorded substantial losses (~$2.1B) in 2024 while scaling up its GenEco electrolyzer platform.
Ongoing hydrogen plant projects in Georgia, Tennessee, and Louisiana backed by the U.S. DOE.
Streamlining operations and cutting costs through Project Quantum Leap restructuring.
Aims to become one of the world’s largest green hydrogen producers, targeting both vehicle and stationary power applications.
Culture + Values
Innovate – Create new ideas, approaches and technologies that change the world. Be insatiably curious and confident. Learn and adapt quickly. Constantly strive to exceed expectations.
Communicate – Listen and seek to understand. Hear inspiration and seek expertise from across the globe. Communicate openly and honestly; be transparent.
Humble, but Gutsy – Embrace new opportunities with a fearless, action‑oriented perspective. Learn and iterate. Truly game‑changing ideas are rarely safe.
Collaborate – Be inclusive and involve the right people. Let go where appropriate and trust your team members to do their part.
Respect – Respect each other and individual unique experiences and expertise. Treat everyone with dignity, compassion and professionalism.
True – Act with integrity. Be helpful. Do the right thing.
Environment + Sustainability
2030 Net Zero Target
GHG Emissions Reduction
Aiming to achieve net-zero greenhouse gas emissions across operations and value chain by 2030.
500 Ton/day Hydrogen Target
Green Hydrogen Production
A goal to produce 500 tons per day of green liquid hydrogen in North America by the end of 2025.
84% GHG Reduction
Carbon-Efficient Hydrogen
DOE-backed facilities reduce greenhouse gas emissions by ~84% compared to methane-based hydrogen production.
1000 Ton/day Global Scale
Hydrogen Expansion
Plans to scale green hydrogen production to 1,000 tons per day globally by 2028.
Green hydrogen plants to be powered by 100% renewable energy (e.g., Brookfield Renewable deal for first plant).
DOE-backed $1.66 billion loan guarantee secured in Jan 2025 to build up to six zero- or low-carbon hydrogen production/liquefaction facilities.
Expanded green hydrogen capacity: 3 operational plants producing 45 tons/day; aiming for 70 tons/day by end of 2022.
Tracked Scope 1/2 emissions, GHG inventory, water usage, and conducted materiality assessment with PwC in 2022.
Inclusion & Diversity
Aspirational goal to create a workplace that values cultural diversity in recruitment, development, and retention of employees.
Diversity, inclusion, and belonging initiatives aim to provide all employees with opportunities to learn, grow, and contribute fully to their work.
No detailed public data on gender ratios or current demographic percentages is disclosed.