Brand Manager

Description

• Maintain high Visual Merchandising standards and ensure effective store layouts aligned with brand guidelines and seasonal needs.
• Champions collaboration, talent development, and innovation—fostering open communication, creative thinking, and a “fail fast, learn fast” culture.
• Lead customer service excellence by ensuring proper staffing models, resolving complaints, and coaching teams on service behaviors.
• Monitor KPIs including sales targets, shrinkage, stock accuracy, NPS, data capture, employee turnover, and sustainability performance.
• Promote and support sustainability initiatives in operations, customer experience, and community impact.
• Makes complex decisions with urgency, leveraging data, managing risks, and ensuring high-quality outcomes.
• Ensure optimal inventory placement to reduce markdowns, prevent disruption, and improve sales productivity.
• Coordinate events, marketing alignment, and stock flow to maximize sales, brand visibility, and operational efficiency.
• Drive sales performance by optimizing the distribution network, setting targets, and developing new commercial initiatives.
• Analyze business reports, store performance, stock accuracy, and channel results to recommend corrective actions.

Requirements

• Education: High school certificate; additional retail-related qualification is an advantage.
• Leads with strong market awareness, resource planning, and clear prioritization to drive operational delivery.
• Experience: 5+ years of experience in a retail managerial role.
• Demonstrates strong customer-centric leadership, setting high service standards and coaching teams to build trust.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance