Maintain high Visual Merchandising standards and ensure effective store layouts aligned with brand guidelines and seasonal needs.
Champions collaboration, talent development, and innovation—fostering open communication, creative thinking, and a “fail fast, learn fast” culture.
Lead customer service excellence by ensuring proper staffing models, resolving complaints, and coaching teams on service behaviors.
Monitor KPIs including sales targets, shrinkage, stock accuracy, NPS, data capture, employee turnover, and sustainability performance.
Promote and support sustainability initiatives in operations, customer experience, and community impact.
Makes complex decisions with urgency, leveraging data, managing risks, and ensuring high-quality outcomes.
Ensure optimal inventory placement to reduce markdowns, prevent disruption, and improve sales productivity.
Coordinate events, marketing alignment, and stock flow to maximize sales, brand visibility, and operational efficiency.
Drive sales performance by optimizing the distribution network, setting targets, and developing new commercial initiatives.
Analyze business reports, store performance, stock accuracy, and channel results to recommend corrective actions.
Requirements
high school
retail qualification
market awareness
resource planning
5+ years
customer leadership
Education: High school certificate; additional retail-related qualification is an advantage.
Leads with strong market awareness, resource planning, and clear prioritization to drive operational delivery.
Experience: 5+ years of experience in a retail managerial role.
Demonstrates strong customer-centric leadership, setting high service standards and coaching teams to build trust.
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
20+ Markets
Global Presence
Operates across over 20 international markets, showcasing its cross-continental expansion.
BBB Rating
Credit Standing
Maintains a strong credit rating, facilitating investments in sustainable projects.
Multi-Billion Dirham
Development Scale
Delivers large-scale real estate projects across the Middle East.
Created from a vision to redefine shopping and leisure in the Middle East, this group evolved from a single founder's idea into a cross-continental leader.
It drives growth through major retail and community hubs like shopping malls, hotels, and mixed-use developments.
Features exclusive franchises and key projects such as Carrefour hypermarkets, VOX cinemas, Ski Dubai, iFly Dubai, and the iconic Mall of the Emirates.
Operates a leisure division that introduces unique attractions like indoor skiing, skydiving, waterparks, and flagship stores for LEGO and American Girl.
Known for impressive achievements, including the region's largest indoor ski floor, the first corporate green sukuk in the Middle East, and a multi-screen IMAX and 4DX cinema flagship.
Culture + Values
Customer Obsession
Sustainability
Collaboration
Innovation
Empowerment
Integrity
Environment + Sustainability
2050 Net Zero
Comprehensive climate commitment.
Aim to achieve net zero emissions across all operations and value chain by the year 2050.
100% Renewable Energy
Transition to clean power.
Commitment to sourcing all operational energy from renewable sources by 2025.
35% Carbon Reduction
Ambitious emission reduction target.
Goal to cut carbon footprint by one-third by 2030.
90% Waste Diversion
Waste management commitment.
Efforts to recycle or reuse 90% of operational waste to reduce landfill impact.
Sustainable products and services in key sectors including retail, shopping malls, and leisure