Security Technician

Description

• Complete daily Time & Materials (T&M) work orders, leveraging industry expertise to troubleshoot system issues and implement solutions that meet both client satisfaction and LONG Standards.
• Communicate effectively with customers, addressing inquiries, providing technical guidance, and resolving issues.
• This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
• Assist in developing quotes, including time and materials estimates, for small projects or system upgrades.
• Accurately document completed work and submit time entries daily through the relevant software.
• On-call work may be required on an as needed basis.
• Perform routine preventative maintenance and inspections of systems, including tasks such as cleaning, replacing parts, updating software, and optimizing systems to prevent failures. Inspect for physical damage, wear, and signs of degradation.
• Educate system users on proper operation and maintenance of products and systems.
• Provide input for updating drawings and maintaining equipment records, including submitting redlined documents to application engineers for as-built documentation.
• Troubleshoot IP networks to ensure ongoing system performance.
• Advise customers on necessary replacements or critical repairs for maintaining equipment functionality.

Requirements

• Ability to read and interpret mechanical plans and specifications.
• This position may require climbing ladders and the ability to function at heights.
• High School Diploma or GED equivalent.
• Relevant certifications in security systems (e.g., NICET, BICSI) preferred.
• Possible driving in inclement weather conditions
• Proficient in access control systems, video surveillance, alarm systems, low-voltage wiring, and construction processes.
• Ability to legally operate a motor vehicle.
• Strong customer service orientation combined with analytical problem-solving abilities.
• Excellent analytical skills for resolving software and system integration issues.
• Ability to legally operate a company vehicle.
• This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
• Proficient in installing and servicing electronic door hardware.
• Knowledge of LONG’s operations, procedures, and infrastructure, as it pertains to construction operations.
• Capable of managing multiple tasks independently, with a strong sense of responsibility and accountability.
• 2+ years of experience in field operations, including troubleshooting.
• Strong aptitude for computers and/or mechanical equipment, with a self-motivated drive to learn and expand knowledge across various systems.
• Associate degree in computer/electronic technical and 1 years’ experience in security system installation and maintenance or 3-5 experience in security system installation and maintenance.
• Effective written and verbal communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance