Complete daily Time & Materials (T&M) work orders, leveraging industry expertise to troubleshoot system issues and implement solutions that meet both client satisfaction and LONG Standards.
Communicate effectively with customers, addressing inquiries, providing technical guidance, and resolving issues.
This work may involve standing for extended periods, climbing ladders or scaffolds, and working in tight spaces.
Assist in developing quotes, including time and materials estimates, for small projects or system upgrades.
Accurately document completed work and submit time entries daily through the relevant software.
On-call work may be required on an as needed basis.
Perform routine preventative maintenance and inspections of systems, including tasks such as cleaning, replacing parts, updating software, and optimizing systems to prevent failures. Inspect for physical damage, wear, and signs of degradation.
Educate system users on proper operation and maintenance of products and systems.
Provide input for updating drawings and maintaining equipment records, including submitting redlined documents to application engineers for as-built documentation.
Troubleshoot IP networks to ensure ongoing system performance.
Advise customers on necessary replacements or critical repairs for maintaining equipment functionality.
Requirements
access control
video surveillance
alarm systems
low-voltage
electronic door
2+ years
Ability to read and interpret mechanical plans and specifications.
This position may require climbing ladders and the ability to function at heights.
High School Diploma or GED equivalent.
Relevant certifications in security systems (e.g., NICET, BICSI) preferred.
Possible driving in inclement weather conditions
Proficient in access control systems, video surveillance, alarm systems, low-voltage wiring, and construction processes.
Ability to legally operate a motor vehicle.
Strong customer service orientation combined with analytical problem-solving abilities.
Excellent analytical skills for resolving software and system integration issues.
Ability to legally operate a company vehicle.
This position may require lifting to 50 lbs. from floor to countertop and countertop to floor.
Proficient in installing and servicing electronic door hardware.
Knowledge of LONG’s operations, procedures, and infrastructure, as it pertains to construction operations.
Capable of managing multiple tasks independently, with a strong sense of responsibility and accountability.
2+ years of experience in field operations, including troubleshooting.
Strong aptitude for computers and/or mechanical equipment, with a self-motivated drive to learn and expand knowledge across various systems.
Associate degree in computer/electronic technical and 1 years’ experience in security system installation and maintenance or 3-5 experience in security system installation and maintenance.
Effective written and verbal communication skills.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
1965
Year Founded
The company was established in 1965 in a Colorado basement.
$183M
Annual Revenue
Generates approximately $183 million annually across seven states.
7 States
Service Area
Operates and provides services across seven states in the Western U.S.
It grew from an HVAC representative to one of the largest systems integrators in the Western U.S.
Typical projects weave HVAC, automation, security, and parts into cohesive solutions for commercial, institutional, and industrial sites.
Specializes in building automation, HVAC equipment supply, maintenance service, security integration, and parts support.
Known for its open-systems approach, allowing clients freedom from vendor lock-in and fostering long-term partnerships.
Uncommon origin story: started by Wills Long with a small loan, scaling into a regional powerhouse through steady expansion.